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3. ON HOOK DIAL AND HEADSET OPERATION
ON HOOK DIALLING
• Press the ON HOOK DIAL / HEADSET Key and the dial tone will be heard in
the speaker.
• Dial the required number on the keypad.
• When the called party answers the telephone, pick up the handset to talk.
• It is possible to revert to ON HOOK DIALLING mode by pressing the ON
HOOK DIAL / HEADSET Key.
• To terminate the call, replace the handset on the cradle or press the ON
HOOK DIAL / HEADSET Key.
HEADSET MODE OPERATION
Plug the HEADSET cord plug into the HEADSET jack of the telephone.
• Press the ON HOOK DIAL / HEADSET Key. Dial tone will be heard in the
HEADSET.
• Dial the required number on the keypad.
• Lifting the handset during headset mode will revert to handset mode operation.
• To revert back to headset mode operation during handset mode, press the ON
HOOK DIAL / HEADSET Key.
TRAINEE / SUPERVISOR MODE
Allows for the HANDSET and a HEADSET to be used in tandem. This will enable
a supervisor to monitor a trainee's progress during a call, or 'take over' a call.
The following procedures assume that the trainee is wearing the HEADSET and
a call is in progress.
Training mode
Allows a supervisor to monitor a trainee during a call.
• During a trainee's call the supervisor may lift the HANDSET (The HEADSET/
ON HOOK DIAL indicator will turn off).
• Quickly press the HEADSET / ON HOOK DIAL key and the indicator will
illuminate.
• The trainee may continue the conversation with the supervisor only listening to
its progress.
