ITRF24501 Reader Quick Start Guide
11
Troubleshooting
Table 1-4
Troubleshooting
Problem
Solution
Doesn’t recognize tag
1. Check to ensure antenna is con-
nected to jack on Reader.
2. Ensure Reader is connected to
your computer.
3. Ensure computer is plugged into
ac outlet and computer is turned on.
4. Ensure tag is within range of an-
tenna.
5. Access the Intermec web site
http://www.intermec.com or
http://NorBBS.Norand.com to down-
load and run the diagnostic test util-
ity PENNRFID.EXE.
6. Call Intermec Technical Support
800--755--5505 (US or Canada)
425--356--1799 (elsewhere).
Diagnostic PENNRFID.EXE Utility
Should your Reader fail to read tags, download the test utility
from the Intermec web site (http://www.intermec.com). This
utility PENNRFID.EXE is a self-extracting zip file that
includes installation instructions and a test utility to check the
operation of the Reader on a laptop or desktop computer. Refer
to the README.TXT file included in the zip file for
instructions on using the test utility.
Should the reader fail after running this utility, contact Inter-
mec Technical Support and give them the error codes you ob-
serve. They will step you through further diagnostic trouble-
shooting.
