Troubleshooting
Troubleshooting/FAQ
1.
The camera does not appear in the list of Wi-Fi networks.
Cause
Solution
The camera takes up to 90
seconds to boot up.
Wait until the camera boots up
before checking the Wi-Fi list.
An Ethernet cable is connected
to the camera.
Disconnect the Ethernet cable
from the camera.
Another user is currently setting
up the camera using the
recommended method or the
camera has previously been set
up using the recommended
method.
Perform a factory reset to
rebroadcast the camera.
2.
Live Video quality is poor. It is choppy, shows gray, etc.
Cause
Solution
Ensure that the camera’s Wi-Fi
and/or Ethernet connection
speeds are adequate (500 Kbps
minimum).
If Wi-Fi connection speeds are
poor, we recommend using a
Wi-Fi repeater to increase signal
strength.
The camera’s default settings
are set up to work on a strong
home network.
In some cases, low video settings
may be required to achieve
smooth video. Use the TruVision
browser to change the camera’s
video settings.
P/N 1073278-EN • REV A • ISS 09MAY17 © 2017 United Technologies Corporation. All rights reserved.
21
