interlogix truVision DVR 11c © 2014 I-View Now, LLC. All Rights Reserved.
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Workflow
The following steps describe a high level workflow to be followed in order to properly configure and install a truVision
DVR 11c to work with I-View Now. Subsequent sections will provide more detail on each step outlined here.
1.
Network Setup:
Configure the DVR and router/firewall at the site so the DVR can connect to the Internet.
Router/Firewall instructions will vary by location, manufacturer and site LAN configuration. In addition, data
from this step needs to be input into the i-viewnow.com portal, such as the External IP Address for the site, as
well as the “Client Port”. These are necessary so that the I-View Now portal can gain access to the DVR for “Live
Views” and retrieving video “Clips” associated with alarm events. Finally, a static IP must be available for the
DVR on site which the router will send I-View requests to as well as services on specific ports.
2.
Configure SMTP email:
This will be used to communicate alerts and alarms to I-View Now. The SMTP server and
SMTP ID provided on the “Installer Data” Worksheet obtained from the i-viewnow.com portal is a necessary for
this step.
3.
User Setup
: Change the default administrator login password from ‘1234’ to a unique password. I-View Now
will be using this password to log into the device programmatically for ‘Live View’ and ‘Clip’ retrieval. As such I-
View Now recommends using the suggested password on the “Installer Data” worksheet. If a password for the
admin account on the DVR differs from the one provided on the worksheet, this needs to be communicated to I-
View administrators in order to update the database.
4.
Alarm Input Setup:
The technician will configure alarm inputs on the back of the DVR to perform two actions:
1.
Trigger recording on all connected cameras
2.
Send SMTP (email) alerts to I-View Now when an alarm event occurs
5.
Recording Setup:
The DVR can be set to record by schedule or by events. Event recording from alarm inputs is
the recommended approach for I-View Now although other modes, such as motion detection, are possible with
some caveats. These are described in more detail in this section.
6.
Configure I-View Now Entry Delay
: Entry delay is configured through the I-View Now portal.
7.
Test
: Here you will test the individual inputs on the DVR as they are connected to your alarm panel relays or
other input devices. It is recommended that you test all inputs for functionality and to ensure the proper
workflow is configured within the I-Viewnow.com portal.
8.
Trouble Shooting:
This section is provided to help the technician troubleshoot common problems encountered
while installing this particular type of DVR.
