17
TROUBLESHOOTING
Problem
Possible Cause
Solution
Pool vacuum does not capture the
debris
Battery is running out
Charge the battery again.
Impeller is jammed
Power off the pool vacuum and visually check the
gap in middle of the pool vacuum to see if the
impeller is jammed by larger debris. If possible,
use a small tool to remove it with intensive care &
caution. If necessary, contact your dealer for
further instructions.
WARNING!
Make sure the pool vacuum is
powered off when the unit is being serviced.
Impeller is broken
Contact your dealer for impeller replacement.
Filter is full
Clean the filter cone if applicable.
Larger debris / large volume
of debris
Remove the pivoting suction head (not
recommended for SPAs as it could scratch the spa
surface.
Debris escapes from the filter
Suction nozzle flap is
broken
Suction nozzle flap works like a door to prevent the
debris from escaping from the filter. Contact dealer
for replacement parts and instruction.
Debris goes outside the filter cone Filter net is damaged
Replace with a new filter cone.
Outlet valve comes off
Without the outlet valve, the pool vacuum might
capture debris through this opening. Contact
dealer for valve replacement.
Handle / pole connector cannot be
secured in assembly
Side pin is broken
Replace with a new handle / pole connector.
Pool vacuum cannot be charged /
recharged
Battery is damaged
Contact dealer for battery replacement.
WARNING!
DO NOT open the pool vacuum and
replace the battery by yourself. This could result in
severe or fatal injuries and the warranty will be
voided as a result.
Contact plates of the
charger base and unit are
not connected.
Make sure that the charger base is assembled on
the unit properly so that their contact plates are
touching.
External adaptor is out of
order
Contact dealer for replacement.
WARNING!
Using the wrong external adaptor will
result in damaging the pool vacuum / battery and
voiding the warranty as a result.
Suction head does not move
smoothly
Ball-wheel is jammed
Push the ball wheel out of the cavity by inserting a
small tool into the small hole at the top of the
cavity. Clean it out and push it back into the cavity
after cleaning.
Environmental Programmes, WEEE European Directive
Please respect the European Union regulations and help to protect the environment.
Return non-working electrical equipment to a facility appointed by your municipality that
properly recycles electrical and electronic equipment. Do not dispose them in unsorted waste
bins. For items containing removable batteries, remove batteries before disposing of the
product.
© 2015 Kokido Development Ltd.
All rights reserved. No part of this document may be reproduced or transmitted in any form or
by any means, electronic, mechanical, photocopying, recording, or otherwise, without prior
written permission of Kokido Development Ltd. (
V2)
If soft copy of this instruction manual is required, please contact our customer service by email:
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