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4. Follow the menus to find what you need. If you are new to computer bulletin boards, the
IBBS provides clear choices and plenty of online help. A text file that explains IBBS
commands and organization is available for you to download.
If you have trouble connecting to or using the IBBS, log a support request through the
Customer Response Center (product entry IBBS), send a fax to 1-205-730-1110, or leave a
message for the System Operator (Sysop) at 1-205-730-1413.
Using the Intergraph FAXLink
You can use the Intergraph FAXLink to get technical support information by fax 24 hours a
day, 7 days a week. From a touch-tone phone or fax machine phone:
u
Call 1-800-240-4300 to get new user instructions, an index listing of available
documents, and an overview of the categories of available information.
u
Call 1-205-730-9000 to order the documents (up to 5 per call).
Follow the prompts provided to locate and deliver the information you need.
Finding Intergraph on the Internet
You can find Intergraph on the Internet in the following ways:
u
If you have a World Wide Web browser, connect to Intergraph Online, Intergraph’s
World Wide Web server, at http://www.intergraph.com. From the home page, follow
the links to Customer Services for information on available customer services and
support options.
u
If you have a File Transfer Protocol (FTP) program or Gopher program, connect to
Intergraph at ftp.intergraph.com or gopher.intergraph.com.
u
You can get information from Intergraph’s email server at [email protected]. Put
help in the body of the message (the subject line is ignored) to get information on such
subjects as Intergraph’s online services and where to get World Wide Web browsers.
u
You can participate in the Intergraph Customer Forum (ICF), a bidirectional gateway to
the USENET newsgroup comp.sys.intergraph. Anything posted to that group or sent
to [email protected] is emailed to all subscribers. Incoming email
messages are also posted to the newsgroup. You can subscribe to the ICF via Intergraph
Online.
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