Limited Three (3) Year Warranty
Please read the following warranty information for important disclosures before using your new Get- A-Way®
massage
chair.
It is Interactive Health ’s mission to design, develop, manufacture, and sell innovative, high quality massage products
that create a better and healthier way of life. We appreciate your commitment to our mission and our products and
are pleased to let you know that the Interactive Health‚ Get- A-Way® massage chair that you purchased comes with
a limited three-year warranty. The warranty provides peace of mind that you are covered for mechanical or structural
defects in workmanship within the coverage guidelines and limitations outlined below.
Coverage
Guidlines
The warranty begins on the original purchase date and consists of:
• Factory Service (Labor): Interactive Health will supply packing materials, cover return shipping to Interactive
Health, repair parts covered by this warranty and labor for repair work and return shipping to purchaser when
repairs are completed.
• Parts Only (Parts): Interactive Health will supply repair parts that are covered by this warranty and return
shipping to purchaser for repairs performed at the factory.
• Structural (Metal Frame): Interactive Health will supply packing materials and repair parts covered by this
warranty and return shipping to purchaser for repairs performed at the factory.
In the unlikely event that your chair malfunctions or requires repair, please contact Interactive Health Customer Service
at (800)355-2762 or [email protected] between the hours of 8:00AM and 5:00PM PST for assistance.
All warranty service requires approval and authorization by Interactive Health. Products require a Return Merchandise
Authorization Number (RMA)for any returns to the factory. For returns, the consumer is responsible for packing the
product in the original box or in approved packaging that is available for sale from Interactive Health. Shipping and
freight coverage under this warranty requires scheduling by Interactive Health and only includes “curb-side” pickup/
delivery. Products received without a valid RMA number or one clearly marked on the box will be refused.
General
Limitations:
• The warranty is only valid within the United States and Canada provided the product has been operated according
to the instructions accompanying it and has not been misused or damaged in any way that is beyond the control of
Interactive
Health.
• All service covered by this warranty must be approved by Interactive Health and repairs performed by
authorized
technicians.
• The warranty applies only to the massage chair; accessories or enhancements are not covered.
• Important exclusions apply to cosmetic items such as fabrics, woods, foams, padding, plastics covers, etc.
• Interactive Health is not responsible in any way for losses, damages, or inconvenience caused by equipment failure.
• For a complete listing of warranty coverage, exclusions, and limitations, visit www.interhealth.com.
• Warranties do not apply to rental, business, commercial, institutional,or other non-residential users.
• Separate warranty terms apply to used/refurbished products including those received out-of-box. Proof of purchase
(original receipt) is required for all warranty repairs.
EXTENDED WARRANTIES:
Interactive Health offers extended warranty programs of up to FIVE YEARS to enhance ownership of the Interactive
Health Get- A-Way® Chair! Extended warranty purchases are available within 90 days of purchase of Get- A-Way ®
Chairs from either the retailer or direct from Interactive Health’s Customer Service Department
Please visit www.interhealth.com for the latest terms and pricing for extended warranties.
Product care and storage
General
Maintenance
1. Be sure to disconnect the power cord from the electrical outlet before cleaning.
2. Do not use benzene, thinner or any other solvents on your massage chair.
3. Remove dust on the backrest or armrest with a vacuum.
4. If the backrest or a armrests become soiled, wipe with a damp cloth, then a dry cloth.
5. Common vinyl cleaners may be used for tough stains.
6. When cleaning the controller or around the power switch, use a dry cloth only.
Never use a damp cloth to clean the controller or power switch.
7. It is suggested that you cover the chair when not in use for a long period of time.
8. The mechanics of this product are specially designed and constructed to be maintenance free.
No periodic lubrication or servicing are required.
9. Foreign objects should not be inserted between the massage nodes or the unit housing.
10. When not in use for a long period of time, we recommend that the power cord be coiled and
that the unit be placed in an environment free of dust and moisture.
11. Do not store near heat or open flame. Do not leave this product exposed to direct sunlight
for long periods of time. This may cause fading or damage.
To keep your product working and looking its best,
please follow these simple care guidelines.
HTT
™
Chair (HTT Models)
Factory Service
Parts
Structural
New Products (Original Packaging Only)
90 days
1 year
3 years
Refurbished Products
60 days
6 months
6 months
Floor Demos (including "out of box")
NONE
6 months
6 months
1 5
1 4
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