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Intel® Workstation Board S5520SC Service Guide

Intel

Server Issue Report Form

Issue Report Form (Rev 3.5)

NOTE: Filling out this form completely is required for any escalation.

Customer Contact Information:

Customer Support Case#

Intel

Workstation board or System:

(Example: S5520HC, S5520SC)

Server Chassis:

(Example SC5600. If third-party chassis is used, indicate make and model.)

Base Board Information: (You can find some information by accessing the BIOS and going through
the Server Management menu -> System Information)

Baseboard PBA/TA/AA # (Example: 123456-789):

- You can find this on the white sticker label on the baseboard.

System BIOS Version:

Intel

Remote Management Module Firmware Version (if applicable):

Intel

Management Module BMC Revision (if applicable):

BMC/mBMC Version:

FRU/SDR Version:

HSC

Version:

Has the latest BIOS been tried? (Yes/No):

Has the latest BMC/mBMC been tried? (Yes/No):

Has the latest IMM BMC been tried? (Yes/No):

Has the latest RMM Firmware been tried? (Yes/No):

Has the latest FRU/SDR been tried? (Yes/No):

Has the latest HSC been tried? (Yes/No):

Содержание S5520SC

Страница 1: ...Intel Workstation Board S5520SC Service Guide i Intel Workstation Board S5520SC Service Guide Order Number E39545 004 Revision 1 2...

Страница 2: ...Intel may make changes to specifications and product descriptions at any time without notice Intel workstation boards contain a number of high density VLSI and power delivery components that need adeq...

Страница 3: ...usen auf der Intel Server Deployment Toolkit 3 0 CD oder unter http support intel com support motherboards server sb cs 010770 htm Consignes de s curit Lisez attention toutes les consignes de s curit...

Страница 4: ...quipment damage can result Electrostatic discharge ESD and ESD protection ESD can damage disk drives boards and other parts We recommend that you perform all procedures in this chapter only at an ESD...

Страница 5: ...o navigate through the BIOS setup screen perform a BIOS update and reset the password or CMOS Information about the specific BIOS settings and screens is available in the Technical Product Specificati...

Страница 6: ...web page titled Technical Specifications If you just received this product and need to assemble your system and install components Intel Workstation Board S5520SC Quick Start User s Guide in the produ...

Страница 7: ...rt motherboards server S5520SC See the section on the web page titled Installation and Use For latest drivers firmware updates BIOS BMC FRUSDR and ME and utilities Available for download at http suppo...

Страница 8: ...are 23 Intel SAS Entry RAID Module AXX4SASMOD 23 2 System Utilities 26 Using the BIOS Setup Utility 26 Starting Setup 26 If You Cannot Access Setup 26 Setup Menus 26 Upgrading the BIOS 27 Preparing fo...

Страница 9: ...s with Application Software that Ran Correctly Earlier 47 Devices are not Recognized under Device Manager Microsoft Windows Operating System 47 Hard Drive s are not Recognized 47 Bootable CD ROM DVD R...

Страница 10: ...ket Load Plate 34 Figure 14 Removing the Processor Socket Protective Cover 35 Figure 15 Remove Processor Protective Cover 35 Figure 16 Install the processor 35 Figure 17 Close Load Plate and Socket Le...

Страница 11: ...with Thermal Design Power TDP up to 130 W Memory Six memory channels three channels per processor socket with support for 800 1066 1333 MT s ECC Registered RDIMM or Unbuffered UDIMM DDR3 memory 12 DI...

Страница 12: ...that supports a peripheral such as a floppy drive o One DH10 serial port B header o Six SATA connectors at 1 5 Gbps and 3 Gbps o Four SAS connectors at 3 Gbps optional o One SSI compliant 24 pin front...

Страница 13: ...Workstation Board Features Intel Workstation Board S5520SC Service Guide 13 Connector and Component Locations Figure 2 Intel Workstation Board S5520SC Connector and Component Locations...

Страница 14: ...et These pins should not be connected for normal operation 1 2 Default ME Firmware Force Update Mode Disabled These pins should have a jumper in place for normal system operation ME Force Update J1E2...

Страница 15: ...A port is configured for DSR to DTR Serial Port A Configuration J4B2 2 3 Rear RJ 45 Serial A port is configured for DCD to DTR Back Panel Features A POST Diagnostic LEDs G Audio side surround out B S...

Страница 16: ...EDs You can use the sequence of lit POST Diagnostics LEDs to identify specific errors that might occur during the boot process For a description of how to read these LEDs see the appendix of the Techn...

Страница 17: ...DIMM installed in socket DIMM_F2 Replace the faulty DIMM R DIMM F1 fault LED This LED indicates a fault occurred with the DIMM installed in socket DIMM_F1 Replace the faulty DIMM S 5 V Standby LED Th...

Страница 18: ...at htm Hardware Requirements To avoid integration difficulties and possible board damage your system must meet the following requirements outlined For a list of qualified components see the links unde...

Страница 19: ...MMs or unbuffered ECC non ECC DDR3 DIMMs UDIMMs No mixing of RDIMMs and UDIMMs DDR3 800 DDR3 1066 or DDR3 1333 DIMM within a channel must be populated starting with the first socket blue socket of the...

Страница 20: ...ll channels must run at the same interface frequency but individual channels may run at different DIMM timings RAS latency CAS latency and so forth Mirrored Channel Mode In Mirrored Channel Mode the m...

Страница 21: ...mode N A Chipset driver or operating system embedded Broad OS support N A N A Compatibility 6 SATA ports port 0 1 2 3 at IDE Legacy mode port 4 5 at Native mode N A Chipset driver or operating system...

Страница 22: ...ID function Entry Hardware RAID RAID 1 IM mode RAID 10 10E IME mode RAID 0 IS Mode SAS MPT driver Fully open source driver Broad OS support Intel RAID Web Console 2 IT IR RAID Software User s Guide Op...

Страница 23: ...ntel SAS Entry RAID Module AXX4SASMOD Once the optional Intel SAS Entry RAID Module AXX4SASMOD is present the x4 PCI Express links from the ICH10R to PCI Express Slot 2 x8 mechanically x4 electrically...

Страница 24: ...tional Intel RAID Activation Key AXXRAKSW5 accessory This activation key is placed on the SAS Software RAID 5 connector located on the Intel SAS Entry RAID Module AXX4SASMOD For installation instructi...

Страница 25: ...ormation and drive installation instructions see the documentation included with your server chassis Intel Remote Management Module 3 The Intel Remote Management Module 3 RMM3 plugs into a connector o...

Страница 26: ...you will see this prompt Press F2 to enter SETUP In a third condition when CMOS NVRAM is corrupted you will see other prompts but not the F2 prompt Warning CMOS checksum invalid Warning CMOS time and...

Страница 27: ...ck list is displayed the Enter key will undo the pick list and allow another selection in the parent menu Esc Exit The ESC key provides a mechanism for backing out of any field This key will undo the...

Страница 28: ...m Configuration Utility SYSCFG to save the current settings to a file See Additional Information and Software for a link to the utility and instructions NOTE Do not skip Step 2 You need these settings...

Страница 29: ...last resort use it only when the main system BIOS will not come up BIOS Recovery Procedure 1 Download the BIOS image file to a temporary folder on your hard drive See Additional Information and Softw...

Страница 30: ...password clear jumper is located on jumper block J1E4 1 Power down the server Do not disconnect the power cord 2 Open the chassis For instructions see your server chassis documentation 3 Move the jum...

Страница 31: ...and unplug the AC power cord 2 Open the workstation chassis For instructions see your workstation chassis documentation 3 Move the jumper J2C1 from the default operating position covering pins 1 and...

Страница 32: ...ys DIMM_A1 DIMM_A2 DIMM_B1 DIMM_B2 DIMM_C1 DIMM_C2 DIMM_D1 DIMM_D2 DIMM_E1 DIMM_E2 DIMM_F1 and DIMM_F2 starting from the inside of the board See Memory for a discussion on memory installation rules re...

Страница 33: ...tation and turn off the workstation 3 Remove the AC power cord from the workstation 4 Remove the workstation s cover 5 Gently spread the retaining clips at each end of the socket The DIMM lifts from t...

Страница 34: ...on 4 Remove the workstation s cover See the document that came with your workstation chassis for instructions on removing the workstation s cover 5 Locate the processor socket push the lever handle do...

Страница 35: ...gure 15 Figure 15 Remove Processor Protective Cover 9 Orient the processor with the socket so the processor cutouts match the two socket pins and then sit the processor into the socket as shown in Fig...

Страница 36: ...to the workstation board The following table shows the Intel Workstation Chassis compatible with this workstation board and whether each chassis requires an active or a passive heatsink For a non Int...

Страница 37: ...e workstation s cover 4 If a protective film covers the thermal interface material TIM on the underside of the heatsink remove the protective film Step A in Figure 18 Figure 18 Installing Processor He...

Страница 38: ...the Processor 1 Observe the safety and ESD precautions at the beginning of this book For more information see Safety Information 2 Turn off all peripheral devices connected to the server and turn off...

Страница 39: ...ufacturer s instructions ADVARSEL Lithiumbatteri Eksplosionsfare ved fejlagtig h ndtering Udskiftning m kun ske med batteri af samme fabrikat og type Lev r det brugte batteri tilbage til leverand ren...

Страница 40: ...the battery must face the lever side of the battery socket towards the rear USB NIC ports 10 Reinstall and reconnect any parts you removed or disconnected to reach the processor sockets See the docume...

Страница 41: ...ry restart POST and reload the operating system Reset button Cold boot reset Turn the system power off and then on This halts power to all peripherals clears system memory restarts POST and reloads th...

Страница 42: ...or the keyboard and video monitor disconnect each device from the system 2 Make sure the system power cord is plugged into a properly grounded AC outlet 3 Make sure your video display monitor and keyb...

Страница 43: ...ply correctly set to 110 V or 235 V depending on your power output 5 Will other items plugged into the same power outlet function correctly 6 Remove all add in cares and see if the system boots If suc...

Страница 44: ...add in video controller board do the following 1 Verify the video works using the on board video controller 2 Verify the video controller board is fully seated in the workstation board connector 3 Re...

Страница 45: ...1 Are the CD ROM DVD ROM drive s power and signal cables properly installed 2 Is the drive properly configured Cannot Connect to a Server 1 Make sure the network cable is securely attached to the cor...

Страница 46: ...have power going to them whenever the power cord is plugged in even if you turned off the system power with the power button on the front panel If you install a PCI card with the AC power cord plugged...

Страница 47: ...may be getting corrupted by voltage spikes on your power line If you experience any of the above symptoms that might indicate voltage spikes on the power line you may want to install a surge suppress...

Страница 48: ...supported by BIOS beep codes Table 9 BIOS POST Error Beep Codes Number of Beeps Reason for the Beeps and Action to Take 3 Memory error Make sure the DDR3 memory DIMMs comply with the system requiremen...

Страница 49: ...talled in a compatible Intel host system For information on compatible host system s refer to http support intel com support motherboards server S5520SC or contact your local Intel representative FCC...

Страница 50: ...nce Country Marking UL Mark USA Canada CE Mark Europe EMC Marking Class A Canada CANADA ICES 003 CLASS A CANADA NMB 003 CLASSE A BSMI Marking Class A Taiwan C tick Marking Australia New Zealand RRL KC...

Страница 51: ...e or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment to an outlet on a circuit other than...

Страница 52: ...6 EEC The product has been marked with the CE Mark to illustrate its compliance VCCI Japan English translation of the notice above This is a Class B product based on the standard of the Voluntary Cont...

Страница 53: ...n place to restrict the use of banned substances in accordance with the European Directive 2002 95 EC Compliance is based on declaration that materials banned in the RoHS Directive are either 1 below...

Страница 54: ...l understands the end seller entity placing product into market place is responsible for providing EFUP marking Intel retail products are provided with EFUP marking For Business to Business products I...

Страница 55: ...Regulatory and Compliance Information Intel Workstation Board S5520SC Service Guide 55...

Страница 56: ...te Materials The State of California requires a warning to be included for products containing a device using Lithium Perchlorate Intel understands CA Lithium Perchlorate require a printed warning to...

Страница 57: ...ry hardware add in cards chassis support matrix and operating systems Server and chassis accessory parts list for ordering upgrades or spare parts A searchable knowledgebase to search for product info...

Страница 58: ...ation by accessing the BIOS and going through the Server Management menu System Information Baseboard PBA TA AA Example 123456 789 You can find this on the white sticker label on the baseboard System...

Страница 59: ...ith air ducting Active w fan and so forth Memory Manufacturer Part Number DRAM Part Number On Intel tested list Add in adapters Example NICs Management Adapters Serial Expansion Cards PCI Express Adap...

Страница 60: ...ersion Language version English Arabic Chinese Simplified Service Pack Level or Kernel Revision Distribution OEM Retail Intel RAID Controller Example SRCU42E RAID controller part number PBA number RAI...

Страница 61: ...Intel Workstation Board S5520SC Service Guide 61 Detailed description of issue Troubleshooting tried Steps to replicate the issue...

Страница 62: ...se provide a brief description Do you have systems already purchased that are not being delivered to your customers because of this issue If yes please provide a brief description Have you returned sy...

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