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29. GUARANTEE
Validation of guarantee.-
The user is called to fill the form trough INTARCON
’s web site:
http://www.intarcon.com/en/contacto/registro-garantia/
during the following 20 days after the
purchasing date. Otherwise, the guarantee period will be in effect from the manufacturing date.
Coverage
.- The manufacturer guarantees the products against any manufacturing default or working
vice for 12 months after the validation of the guarantee or from the manufacturing date.
During the period of guarantee the manufacturer is to assume the reparation of the product in its
facilities, the replacement of the product or the supply of replacement parts for faulty components,
what is less costly and technically possible; guarantying the repaired or replaced components during
the following 6 months. It is expressly excluded of the coverage the cost and taxes of refrigerant, in the
case it is not supplied by the manufacturer in products hermetically sealed.
The guarantee excludes the works on-site to replace the product or components, nor the indirect
damages or loss that could be attributed to the faulty operation of the product. In particular, the
manufacturer is not to cover any tax on the refrigerant emitted to the environment as a result of a leak
in a refrigeration equipment or component suitable to accomplish leakproof tests according to in-vigour
regulation.
Guarantee application.-
Before claiming a guarantee application, the user is to assure the
accomplishment on the operation instructions and to verify the faulty operation is not due to a improper
use of the equipment.
In general terms, the distributor or installer that sold and installed the equipment is called to attend the
guarantee claims and to provide the guarantee service. The user is called to contact the distributor or
installer in a maximum time of two months from the fault first appearance.
Guarantee exclusions.-
It is not covered by the present guarantee:
- Personal injury or material damages for not correct or negligent use, or the user lack of diligence in
preventing these uses; especially the ones related to preservation of refrigerated goods.
- Damages caused by an defective installation or not attributable to the equipment.
- Emerging damages, as far as recognised by the law and regulations, and consequential damages,
such as lack of production, loss of revenue or lost profits.
- Damages caused by unforeseeable circumstance or overwhelming force.
Guarantee invalidation.-
The guarantee will not be valid in the following cases:
- In case that reparations, modifications or manipulations by unauthorised personnel are perceived.
- In case that wilful damages, fraud or bad faith in the correct use of the equipment are perceived.
- In case that the equipment has been bumped or dropped.
- In case the serial number or the guarantee documentation of the equipment has been modified or
made illegible.