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55
Troubleshooting
Problem
Possible reason
Try this
Steam gushes
from the steam
release valve when
the quick release
switch
is in the Seal
position.
Not enough liquid in the inner pot.
Add thin, water-based liquid to the inner pot
according to its size.
6 Qt: 1 ½ cups (375 mL / ~12 oz)
8 Qt: 2 cups (500 mL / ~16 oz)
Pressure sensor control failure.
Contact
Customer Care
.
Steam release valve is not seated
properly.
Move the steam release switch to
Vent
then
back to the
Seal
position.
Error code
appears on the
display and the
multicooker beeps
continuously.
C1
C3
C4
C6
Faulty sensor.
Contact
Customer Care
.
C7
Heat element has failed.
Contact
Customer Care
.
Not enough liquid. Pressure
cooker lid is not used for
pressure cooking functions.
Add thin, water-based liquid to the inner pot
according to its size.
6 Qt: 1 ½ cups (375 mL / ~12 oz)
8 Qt: 2 cups (500 mL / ~16 oz)
Put on the lid and restart.
C8
Incorrect inner pot is used.
Only use a stainless-steel Pro Series inner pot
with easy grip handles with the Pro.
Lid
The lid is not in the correct
position for the selected
program.
Open and close the lid.
Do not use a lid when using Sauté.
Food
burn
High temperature detected
at bottom of inner pot; the
multicooker automatically
reduces the temperature
to avoid overheating.
Starch deposits at the bottom of the inner pot
may have blocked heat dissipation.
Turn the multicooker off, release pressure and
inspect the bottom of the inner pot.
PrSE
Pressure has accumulated
during a non-pressure
cooking program.
Touch
Cancel
and Quick Release pressure.
Any other servicing must be performed by an authorized representative.