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51
Troubleshooting
Problem
Possible Reason
Solution
Float valve
does not rise
Food debris on float valve or float valve
silicone cap
Remove float valve from lid and clean
thoroughly; perform
Initial Test Run
to
check for function and record findings.
Contact
Customer Care
.
Not enough liquid in the inner pot
Check for scorching on bottom of inner
pot. Add thin, water-based liquid to the
inner pot according to its size:
3 Litre: 250 mL
5.7 Litre: 375 mL
8 Litre: 500 mL
Float valve silicone cap damaged
or missing
Fit or replace float valve.
Float valve obstructed by lid-locking
mechanism
Tap float valve with a long utensil. If the
float valve does not drop, turn the cooker
off. Contact
Customer Care
.
No heat in the inner pot
Perform
Initial Test Run
to check
operation, and record findings.
Contact
Customer Care
.
Inner pot base may be damaged
Perform
Initial Test Run
to check
operation, and record findings.
Contact
Customer Care
.
Small amount
of steam
leaking/hissing
from steam
release valve
during cook
cycle
Quick release button not in
Seal
position
Flick quick release button to ensure it is in
the
Seal
position.
Cooker is regulating excess pressure
This is normal; no action required.
Steam gushes
from steam
release valve
when quick
release button
is in Seal
position
Not enough liquid in the inner pot
Add thin, water-based liquid to the inner
pot according to its size:
3 Litre: 250 mL
5.7 Litre: 375 mL
8 Litre: 500 mL
Pressure sensor control failure
Contact
Customer Care
.
Steam release valve not seated
properly
Flick quick release button to ensure it is in
the
Seal
position.
Display remains
blank after
connecting the
power lead
Bad power connection or no power
Inspect power lead for damage. If damage
is noticed, contact
Customer Care
.
Check outlet to ensure it is powered.
Cooker’s electrical fuse has blown
Contact
Customer Care
.
Any other servicing should be performed by an authorised service representative.