17
NS-27RTV 27-inch Color TV
www.insignia-products.com
Troubleshooting
Use the following checklist for troubleshooting
when you have problems with your television.
Consult your local dealer or service outlet if
problems persist. Be sure all connections are
properly made when using with other units.
Problem
Solution
Television does not
operate.
• Make sure the power cord is
plugged in.
• Try another AC outlet.
• Power is off. Check fuse or
circuit breaker.
• Unplug television for an hour,
then plug it back in.
Poor sound or no
sound.
• Station or cable experiencing
problems. Tune to another
station.
• Check sound adjustments
(volume and mute).
• Check for sources of possible
interference.
Poor picture or no
picture.
• Station or cable experiencing
problems. Tune to another
station.
• Make sure channels are set into
memory.
• Check antenna or cable
connections. Adjust the
antenna.
• Check for sources of possible
interference.
• Check picture control
adjustments.
Poor reception on
some channels.
• Station or cable experiencing
problems. Tune to another
station.
• Make sure channels are set into
memory.
• Station is weak. Adjust the
antenna to receive the desired
station.
• Check for sources of possible
interference.
Poor color or no
color.
• Station or cable experiencing
problems. Tune to another
station.
• Make sure channels are set into
memory.
• Check picture control
adjustments.
• Check antenna or cable
connections. Adjust the
antenna.
• Check for sources of possible
interference.
Picture wobbles or
drifts.
• Station or cable experiencing
problems. Tune to another
station.
• Make sure channels are set into
memory.
• Cable company is scrambling
signal.
• Adjust antenna.
Digital
broadcasting
screen problem.
• Check digital signal strength.
No CATV
reception.
• Check all cable connections.
• Set TV/CABLE menu option to
the CABLE mode.
• Station or cable system
problems. Try another station.
Horizontal or
diagonal bars on
screen.
• Check antenna connections.
• Adjust or re-direct antenna.
• Check for sources of possible
interference.
No reception above
channel 13.
• Make sure the TV/CABLE
menu option is in the
appropriate mode.
• If using an antenna, check the
UHF antenna connections.
No remote
operation.
• Batteries are weak, dead, or
inserted incorrectly.
• Remote is out of range. Move
closer to television (within 15
feet).
• Make sure the remote is aimed
at the sensor.
• Confirm there are no
obstructions between the
remote and the television.
• Make sure the power cord is
plugged in.
Television shuts off.
• No broadcast on tuned station.
• Sleep timer is set.
• Power interrupted.
Closed Caption is
not activated.
• Television station experiencing
problems or program is not
closed captioned. Try another
channel.
• Check cable connection or
VHF/UHF antenna. Reposition
or rotate antenna.
• Set closed caption decoder in
the menu.
Display is not
shown in your
language.
• Select correct language in the
menu options.
Problem
Solution
