PC/TV Link Disk, pg. 18
General Troubleshooting Procedures:
Whenever the PC/TV drive does not appear in you computer, complete each of these
troubleshooting steps in order:
1. Check all cable connections: Many times a loose cable or power adapter will cause the
drive to lose contact with the PC. Is the cable connected at the PC and the USB port? Is the
external power adapter connected?
Suggestions: make sure the USB cables are connected properly by removing and
reinstalling them. Make sure the unit has its external power adapter connected. Try
different USB cables in case the cable is bad.
2. Check power indicators: Does the RED Led come on after you connect the adapter and
press the power button? Can you hear the Drive spinning? If the Link Drive is connected
through a USB Hub, are the port LED’s showing an active connection?
Suggestions: Try cycling the power button on the Link Drive. Make sure your DC
converter is strong enough to power the drive (12V at 2amps). If the unit is
connected through a USB hub, check the power to the USB Hub.
3. Check OS correctly detected hardware: If the power and USB connections are good,
the operating system may not have detected the device correctly. Is there a Green Arrow
showing in the Windows System Tray? Is the new hardware visible in the Windows “Device
Manager”?
Suggestions: Try removing and reattaching the USB cables (this will force the USB
controller to rescan the Bus). Try running the "Add New Hardware" wizard in
Windows Control Panel (this will force the operating system to search for all new
hardware in the system). If the device is not listed correctly in Windows “Device
Manager,” (device is there but has a question mark or exclamation point next to it)
try reinstalling or updating the driver. Highlight the device and right-click, then click
on Properties > Driver > Update Driver to launch the Update Device Driver Wizard.
4. Check Disk Partition: If the device is connected properly and listed properly in
Windows “Device Manager” then the operating system may not be able to read data from
the disk.
Suggestions: Check the Partition on the drive by using FDISK in Windows 98SE/Me
or “Drive Management” in Windows 2000/XP. See “Selecting the Partition Type” on
page 10, and “Partitioning the Link Disk” pg. 11-13
T
ROUBLESHOOTING
T
IPS
