11
Troubleshooting
g
Problem
Possible Causes
Solutions
Dehumidifier
can not turn on
The power cord is unplugged.
Plug it in.
The fuse is blown or circuit breaker is tripped.
Check the fuse or the circuit breaker.
Dehumidifier is
on, but it does
not run.
Water bucket is full or not in the proper
position.
Make sure the water bucket is empty and has been
installed properly.
The room humidity has reached the set-point
and the dehumidifier enters into Standby
Mode where you can see the numbers on the
LCD and power indicator flickering.
Set a lower humidity or let the dehumidifier keep
standby.
The room humidity is lower than set humidity.
In this case, the LCD and indicators will flicker.
The set humidity needs to be at least 5%
(recommend 10%) lower than room humidity.
The dehumidifier is in the defrosting process.
It is normal the compressor ceases while defrosting
process.
Insufficient
dehumidifying
Insufficient dehumidifying time.
When first installed, allow at least 3-4 days to
maintain the desired RH.
The room has not been sealed properly.
Ensure that all doors, windows and other openings
are closed.
Air filter is dirty.
Clean the air filter.
Air flow has been blocked.
Ensure there are no obstructions block the airflow.
There is something giving off water vapor in
the room.
Remove those items or turn off such devices that
give off vapor in the room.
Room temperature is low.
Heat up the room.
The dehumidifier size is too small for
application.
Increase the quantity of dehumidifier. Or change a
higher capacity dehumidifier.
Dehumidifier
operates
continuously
Check if the dehumidifier is in CONTINOUS
MODE.
Don’t set the humidity too low. Typically, 40-50% are
good settings to use.
Room humidity is too high.
Change humidity settings. Or change a higher
capacity dehumidifier.
Doors and windows are open.
Ensure that all doors, windows and other openings
are closed.
Noise
The dehumidifier’s not positioned level.
Position the dehumidifier on a level surface.
The water bucket is not in proper position.
Re-install the water bucket properly.
The air filter is clogged.
Wash the filter.
Frost appears
on the coils
The dehumidifier has been turned on recently.
This is normal frost builds up on the coils, especially
when the ambient temperature is low. The
dehumidifier will defrost automatically.
Room temperature is close to or lower than
60°F.
Water leakage
Hose connection is loose.
Check the hose connection. Try to attach the other
end of the hose to the outlet.
Water does not
drain from
the hose
Hose connection is loose.
Check the hose connection. Try to attach the other
end of the hose to the outlet.
Water flow has been restricted.
Hoses more than 7 feet long may not drain properly.
It is recommended to keep the hose as short as
possible for proper draining. The hose must be
placed lower than the bottom of the dehumidifier,
and be kept flat and smooth without kinks.