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TROUBLESHOOTING
If you are experiencing an operating problem, it is recommended to contact your spa dealer or a qualified service technician to arrange servicing. Some
problems can be disgnosed and rectified with a simple action or procedure. Below are some common problems, possible causes and simple actions that
may help to solve them.
THE CIRCUIT BREAKER IMMEDIATELY TRIPS WHEN THE SPA IS STARTED
1. If your spa is wired for a 220V electrical supply with a GFCI breaker, ensure that the wiring from the house panel to the breaker
and from the breaker to the spa is done correctly. Occasionnally, the white common wire is improperly connected and the
breaker trips immediately.
2. If you are using the 110V GFCI cord supplied with the spa, ensure that the circuit that you have plugged it into is dedicated to
the spa only and that no other appliances are using the same circuit. This could cause an amp overload and trip the breaker.
NEVER USE AN EXTENSION CORD
.
3. The problem could be a defective breaker, component or heater element. It is recommended that a qualified technician perform
this troubleshooting.
NOTHING OPERATES WHEN YOU CONNECT ELECTRICITY TO THE SPA
1. Check the breaker to ensure it hasn’t tripped. If it is tripped, reset it and try again.
2. Using a voltmeter, check to ensure that there is power to the spa pack. This is done by removing the cover of the equipment
pack. It is recommended that a qualified technician perform this troubleshooting.
THE PUMP LIGHT GOES ON, BUT THERE IS NO WATER FLOW TO THE JETS
1. Ensure that any gate valves located in the equipment enclosure are in the open position.
2. Ensure that the jets are in their open position.
3. Ensure that your filter is not dirty and causing a flow restriction.
4. The pump may not be properly primed. Push the «Jets» button several times. It may take several minutes for the pump to prime.
THE PUMP RUNS CONTINUOUSLY OR WILL NOT SHUT OFF WHEN THE «JETS» BUTTON IS DEPRESSED
1. The pump runs as long as there is a heat demand. Ensure that the air control valves are in their closed position when you are
not using the spa. If they are open, they will allow cold, ambiant air to enter your spa water, especially in cold weather, and the
pump will continue to run to keep up with the heat demand.
2. Check the length of your filter cycle.
3. Even if you press the «Jets» button to turn it off, the pump will continue to operate on low speed if your spa requires heat or is
in a filter cycle.
SPA WATER TEMPERATURE EXCEEDS SET TEMPERATURE AND WATER IS VERY HOT
1.
DO NOT ENTER THE SPA
. Remove the cover and allow the spa water to cool down.
2. In hot climates, spa water can overheat from high ambient air temperatures, direct sunlight on your spa or from heat transfer
from the pump during filter cycles. Readjust your safety straps and place a small object between the cover and the spa to
slightly wedge it open. This will help to keep the water cooler.
WATER LEVEL IN THE SPA IS DROPPING FASTER THAN NORMAL
1. If your spa has been used more than normal, it could be a result of more splashing and added evaporation.
2. Remove the access door to the equipment and inspect for water on the floor of the spa cavity. If there is water, check and
ensure that your unions are properly tightened. Check your jets housings and plumbing to try to identify a plumbing leak.
It is recommended to contact your spa dealer or a qualified service technician for spa service.
