16
warranty claim is made. This limited warranty shall not apply if the Purchaser does not
return any and all defective parts to Innova promptly following Innova’s request.
HOW CAN THE PURCHASER OBTAIN WARRANTY SERVICE?
To obtain warranty service, the Purchaser must call 1-877-386-1373 (US) or 1-833-486-
8334 (Canada) or email Innova customer service at [email protected] during the
Warranty Period. No warranty service will be provided, nor may any warranty claim be
made, without: (i) the law label tags (see below for information on locating the law labels),
and (ii) a sales receipt/proof of purchase showing the date of purchase, the amount paid
and the place of purchase.
Innova and/or its service technicians shall not be responsible for moving furniture or any
other items not attached to the Product in order to perform service on the Product. It is
the sole responsibility of the Purchaser to provide adequate space and accessibility to the
Product. In the event that Innova is unable to perform service due to lack of accessibility,
the service call will be billed to the Purchaser and the service will have to be rescheduled.
Finding the Law Label
The law label is needed to verify all warranty claims. To locate the law label tags, use
remote to bring head of base all the way up so that the base is in the below position:
The law label is stapled to the head of the Product base as seen below:
Finding Law Label
1.
Use remote to bring head of the bed
base all the way up so that base is in
below position
head
foot
2. The law label is stapled to the head of
the bed base as seen below
3. Take a picture of both labels
– t
hey should be one top of one
anot
her – ex
amples below
