www.innomedia.com
April 2017
Troubleshooting
Problem 1
: When the network is not connected, the MTA IVR (Interactive
Voice Response) system announces messages such as: “Your Internet cable
is not connected,” or “Check to see if your Internet service is down.”
Recommendations:
Ensure that all cables (power, Ethernet) are properly
connected to the MTA. Make sure your broadband access device is
properly set up.
Problem 2.
When the Network is connected, but there is no phone service
available, the MTA IVR announces the message: “Your device is not
registered with your service provider.”
Recommendations:
Report the failure to your voice service provider for
their attention.
Federal Communication Commission
Interference Statement
The MTA8328 series products have been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct
the interference by one of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following
two conditions: (1) This device may not cause
harmful interference, and (2) this device must
accept any interference received, including
interference that may cause undesired
operation.
IMPORTANT NOTE:
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and
operated with minimum distance
20cm
between the radiator & your body
.
Copyright Notice:
© 2017, InnoMedia Inc., All rights reserved. This documentation is the
proprietary intellectual property of InnoMedia Inc.
