Troubleshooting
Problem:
Telephone has no dial tone
Solution:
1. Ensure that all cables (power, Ethernet, telephone) are properly connect-
ed to the MTA. Ensure that the “PWR” indicator lights are ON (see front
panel of MTA).
2. Pick up telephone handset (phone off-hook), check for corresponding Ln
(n=1-24) indicator light to be ON. Also, the “Ready” indicator light is steady
green. If not, please disconnect MTA power cable, and then reconnect it
again (see front panel of MTA).
3. If previous steps fail, report the failure to service provider for attention.
Problem:
Cannot establish Internet connection.
Solution:
1. If the PWR and READY LEDs are solidly lit, the MTA is working properly.
Also ensure that the “WAN” LED is lit to indicate that you have a success-
ful link to the network connection. Try restarting the computer so that it
could re-establish a connection with the network.
2. Power cycle the MTA. Wait several minutes for the MTA to re-establish
communications with your service provider.
3. If your PC is connected to a hub or gateway, try connecting the PC directly
into the broadbank network.
4. Your Ethernet cable may be damaged. Try using another cable.
5. If none of these suggestions work, contact your cable service provider for
further assistance.
