B573 User Manual
Revision 1.2, Issued 5/15/08
277 · West Main Street· Niantic, CT · USA · 860-739-4468 · www.inncom.com
37
Possible Cause 2:
A network problem is preventing the B573(s) from communicating with the “B573_MC.exe” program running on
the Inncom server computer. This could include:
•
The CAT5 network cable that connects the B573(s) to the hotels Ethernet network is not connected between
the B573 and the network hardware (ie hub or switch) correctly, or the cable is bad.
•
The hub or switch that the B573(s) is connected to is not powered.
•
The Inncom server computer running the WinP5PT.exe, B573_MC.exe and Netcom.exe programs is
physically not connected to the same network that the B573’s are connected to. Or the Inncom Server is
assigned network IP address and subnet are not compatible with the IP address / subnet assigned to the
B573.
For example, if the Inncom Server was assigned IP address 168.1.1.50 / Subnet 255.255.255.0 but the B573
is assigned IP address 168.1.2.10 / Subnet 255.255.255.0, the B573 and the B573_MC.exe program would
not be able to communicate.
•
The network IP address(s) programmed into to the particular B573(s) does not match the IP address listed in
the “B573_MC.cfg” script file located in the “C:\Inncom\Scripts” folder on the Inncom Server. Refer to page 14
of this document which provides details on how the B573 IP address is defined in the “B573_MC.cfg” script
file. You either must change the IP address of the B573 to match the IP address defined in the
“B573_MC.cfg” script file, or alter the script file to match the IP address programmed into the B573.
The easiest test you can do to check the network connectivity between the B573 router and the Inncom server
computer is to "Ping" the B573 from the Inncom server computer. You must first know the network IP address of
the particular B573 . This may be written on a sticker applied to the particular B573, but the easiest way is to
actually read the IP address from the B573 "Utility" menu on the actual B573. Refer to section 3.1 View IP Setup
on page 31.
