R02
0000
05177/10
Copyright
©
2017
ROAM
Data
Maintenance
First
of
all,
unplug
all
cables
from
the
reader.
Good
rules
for
proper
cleaning
of
the
reader
are:
Do
not
clean
the
electrical
connections.
Do
not
use
in
any
case
solvents,
detergents,
alcoholic
or
abrasive
products
as
those
materials
will
damage
the
plastic
or
electrical
contacts.
Avoid
exposing
the
reader
to
direct
sunlight.
Do
not
insert
anything
but
cards
into
the
smart
card
reader
slot.
Troubleshooting
Moby/8500
does
not
turn
on:
Battery
level
is
too
low.
Check
the
USB
connection.
Check
that
the
wall
plug
PSU
is
fully
inserted
in
the
electrical
socket.
If
Moby/8500
fails
to
establish
Bluetooth
Connection
with
your
mobile
app:
Check
if
Moby/8500
is
paired
to
your
mobile
device
using
the
mobile
app.
Check
if
Bluetooth
on
your
mobile
device
in
ON.
Unpair
the
reader
from
your
mobile
device’s
system
Bluetooth
Settings,
and
pair
the
reader
again
from
your
mobile
app
(refer
to
the
pairing
user
guide).
Seek
technical
support.
Make
sure
the
pairing
of
Moby/8500with
the
device
is
done
from
the
mobile
payment
application
and
not
the
device’s
system
settings.
Cards
are
not
read
Check
that
the
magnetic
card
is
swiped
correctly
(with
magnetic
stripe
inserted
into
the
slot
&
facing
towards
the
keypad).
Swipe
again
the
card
with
a
constant
movement.
Check
that
the
magnetic
stripe
is
not
damaged,
grooved
or
cracked.
Make
sure
you
have
inserted
correctly
the
smart
card
into
the
smart
card
reader
and
that
the
card
has
been
removed
after
the
transaction.
