Ingenico iWL Series Скачать руководство пользователя страница 18

VII.

COMMOM TERMINAL ERROR MESSAGES

MESSAGE

DESCRIPTION

*

PAPER OUT

Displayed when paper failure has 
been detected by the terminal.

*

WAITING FOR LINE / LINE IDLE

The telephone line is engaged or 
disconnected.

*

CARD ERROR

The card is swiped incorrectly, or the 
card reader is defective.

*

TRAN NOT ALLOWED FOR CARD 
SCHEME / CARD SCHEME NOT 
SUPPORTED / UNSUPPORTED 
CARD

Displayed when an attempt has been 
made to process a transaction which 
is not allowed by the bank card 
scheme represented by card account 
number.

*

ALLOWABLE PIN TRIES 
EXCEEDED

Displayed when the cardholder has 
unsuccessfully entered a PIN the 
maximum number of times.

*

MANUAL ENTRY NOT ALLOWED

Manually entered 
card  numbers  are  not                                                                 
allowed  in  this  operation.                                                        

*

RETRY PIN / INCORRECT PIN / 
WRONG PIN

Displayed when an incorrect PIN has 
been entered.

*

EXPIRED CARD, CONTACT YOUR 
BANK

The card is already expired, or the 
expiry date is incorrectly entered.

*

APPLICATION BLOCKED

Displayed when the selected 
application is blocked.

*

CARD BLOCKED

Displayed when the card is blocked.

*

PIN BLOCKED

Displayed when the offline PIN has 
been blocked.

*

TRIES LEFT : XX

Displayed when an offline PIN has 
been incorrectly entered. XX is the 
number of tries remaining.

*

CARD FAIL

Displayed when the chip card has 
been inserted through the chip 
reader and no data is detected on 
the card.

*

AMOUNT / TRANS EXCEEDED

Displayed when the merchant 
attempted a transaction where the 
amount exceeded the upper limit for 
card scheme.

*

CHIP NOT SUPPORTED

The acquirer doesn’t support chip 
cards.

*

USER CANCELLED

Transaction cancelled by merchant.

*

CARD DECLINED

Transaction declined by card.

*

PLEASE REGISTER 

Displayed when a transaction has 
been attempted on the terminal 
which requires registration.

*

SETTLEMENT REQUIRED

Displayed when the terminal requires 
reconciliation. 

*

RECONCILIATION 
UNSUCCESSFUL

Indicates that reconciliation at the 
terminal has successfully been 
completed but the terminal is out-of-
balance.

*

TEMPORARILY OUT OF SERVICE

Displayed when the terminal reached 
the maximum SAF depth / SAF 
accumulative amount limit.

Содержание iWL Series

Страница 1: ...POS User Guide Ingenico iCT iWL...

Страница 2: ...etic Stripe Card 28 III 1b Refund Chip Card 31 III 2 Reconciliation 34 III 3 Snapshot Balances 35 III 4 Running Totals 36 III 5 Password Change 37 IV IMPORTANT INFORMATIONS 39 V RETRIEVAL REFERENCE NU...

Страница 3: ...d Example SPAN card 3 Key in customer s Personal Identification Number or PIN Then press ENTER 4 Terminal will process the transaction Processing Now 5 Transaction Approved Printing 1st copy Press F4...

Страница 4: ...ardholder The amount of the cash portion is identified in the transaction data as a separate item STEP ACTION DISPLAY 1 Press F1 for MENU 2 Select NEW TRANS and press ENTER 3 Select PURCHASE and press...

Страница 5: ...nt Example SAR 50 00 Then press ENTER 7 Press F4 for Yes 8 Insert customer s card Example SPAN card 9 Terminal will read the card 10 Terminal will process the transaction Processing Now 11 Transaction...

Страница 6: ...check of a cardholder s account before a purchase is made The transaction is entered with an amount that is equal to that of the purchase or that is predetermined by the retailer If approved this tra...

Страница 7: ...copy II 4b AUTHORIZATION CHIP Card STEP ACTION DISPLAY 1 Press F1 for MENU 2 Select NEW TRANS and press ENTER 3 Select AUTHORIZATION use arrow down key and press ENTER 4 Key in authorization amount E...

Страница 8: ...supersedes that entered in the pre authorization purchase II 5a PURCHASE ADVICE Magnetic Stripe Card STEP ACTION DISPLAY 1 Press F1 for MENU 2 Select NEW TRANS and press ENTER 3 Select PURCHASE ADVIC...

Страница 9: ...PURCHASE ADVICE CHIP Card STEP ACTION DISPLAY 1 Press F1 for MENU 2 Select NEW TRANS and press ENTER 3 Select PURCHASE ADVICE use arrow down key and press ENTER 4 Key in the Advice amount Example SAR...

Страница 10: ...ed Printing 1st receipt 11 Press F4 for YES for 2nd copy of the receipt 12 Remove customer s chip card II 6 CASH ADVANCE A manual cash disbursement II 6a CASH ADVANCE Magnetic Stripe Card STEP ACTION...

Страница 11: ...opy II 6b CASH ADVANCE CHIP Card STEP ACTION DISPLAY 1 Press F1 for MENU 2 Select NEW TRANS and press ENTER 3 Select CASH ADVANCE use arrow down key and press ENTER 4 Key in the CASH amount Example SA...

Страница 12: ...to enter the PIN and also requires the retailer s supervisor password and the retailer s signature III 1a REFUND Magnetic Stripe Card STEP ACTION DISPLAY 1 Press F1 for MENU 2 Select NEW TRANS and pre...

Страница 13: ...ress YES for 2nd copy III 1b REFUND CHIP Card STEP ACTION DISPLAY 1 Press F1 for MENU 2 Select NEW TRANS and press ENTER 3 Select REFUND use arrow down key and press ENTER 4 Key in REFUND amount Examp...

Страница 14: ...NCILIATION The supervisor should select this operation at the end of day so that the totals will be validated against the bank totals since the last reconciliation operation STEP ACTION DISPLAY 1 On R...

Страница 15: ...ing arrow down key once then press ENTER key Printing SNAPSHOT receipt Tear off paper III 4 RUNNING TOTALS The supervisor should perform this operation at the end of each shift so the totals will be r...

Страница 16: ...ss F1 for MAIN MENU 2 Select FUNCTION use arrow down key and press ENTER 3 Enter Merchant Function 90 Then press ENTER key 4 Key in OLD password Example 1111 Then press ENTER key 5 Key in NEW password...

Страница 17: ...n full on the POS receipt VI RECEIPT PAPER INSTALLATION Installation of the receipt thermal paper in the terminal STEP ACTION DISPLAY 1 Hold the terminal securely in one hand With the other hand and b...

Страница 18: ...ED Displayed when the selected application is blocked CARD BLOCKED Displayed when the card is blocked PIN BLOCKED Displayed when the offline PIN has been blocked TRIES LEFT XX Displayed when an offlin...

Страница 19: ...POS User Guide Ingenico iCT iWL...

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