background image

Power

 

&

 

Cable

 

connections

                                                        

Stylus

 

Pen

 

Connection

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 

 

 

Carefully

 

inspect

 

the

 

shipping

 

carton

 

and

 

its

 

contents

 

for

 

shipping

 

damage.

 

If

 

the

 

device

 

is

 

damaged,

 

file

 

a

  

claim

 

immediately

 

with

 

the

 

shipping

 

company

 

and

 

notify

 

Ingenico.

  

 

You

 

should

 

have

 

:

  

 

                                           

 

 

Save

 

the

 

carton

 

and

 

packing

 

material

 

for

 

repackaging

 

or

 

moving

 

the

 

device

 

in

 

the

 

future.

 

Connect

 

the

 

cable

 

to

 

the

  

HOST

 

port

 

before

 

connecting

 

the

 

device

 

to

 

power.

 

 

1

 

 

 

2

 

 

 

3

 

 

 

iSC250

  

device

 

Stylus

 

This

 

guide

 

The

 

box

 

may

 

also

 

include

 

the

 

following

 

items

 

depending

 

on

 

your

 

configuration

 

working:

 

 

Cable

 

(specific

 

to

 

your

 

connectivity

 

requirements)

 

 

Power

 

supply

 

unit

 

Equipment

 

check

 

list

 

 
 
 
 
 

Turn

 

the

 

terminal.

 

There

 

is

 

one

 

port

 

on

 

the

 

back

 

for

 

power

 

and

 

communication.

 

Connect

 

the

 

cable

 

on

 

the

 

terminal.

 

Connect

 

the

 

other

 

end

 

to

 

the

 

power

 

supply

 

unit.

 

Connect

 

the

 

power

 

supply

 

unit

 

to

 

the

 

mains

 

by

 

the

 

wall

 

receptacle.

 

 

 

Two

 

ports

 

at

 

the

 

rear

 

side:

 

 

audio

 

out

 

 

USB

 

host

 

Swiping

 

a

 

Magnetic

 

Stripe

 

Card

 

 

                                        

               

              

 
 
 

 

 

 

Take

 

care

 

to

 

ensure

 

that

 

the

 

card

 

is

 

inserted

 

in

 

the

 

correct

 

manner

 

(direction

 

is

 

marked

 

on

 

terminal).

 

Slide

 

the

 

card

 

from

 

the

 

rear

 

to

 

the

 

front

 

in

 

a

 

continuous

 

motion

 

for

 

best

 

results.

 

                              

The

 

ISC250

 

device’s

 

magnetic

 

stripe

 

reader

 

reads

 

debit,

 

credit,

 

and

 

all

 

standard

 

magnetic

 

stripe

 

cards.

 

Smart

 

Card

 

Reader

 

(SCR)

 

 

                

 

                              

 

Bring

 

the

 

card

 

firmly

 

up

 

to

 

the

 

 

active

 

zone

 

above

 

the

 

display

  

(at

 

about

 

1cm).

 

Keep

 

the

 

card

  

close

 

to

 

the

 

display

 

during

 

the

 

transaction.

 

Signature

 

Handling

 

The

 

iSC250

 

can

 

capture

 

an

  

electronic

 

image

 

of

 

a

 

customer's

 

 

signature

 

for

 

transactions

  

that

 

require

 

a

 

signature

 

and

  

transmit

 

to

 

a

 

host

 

system

 

.

  

The

 

signature

 

area

 

displays

 

on

 

the

 

screen

 

for

  

transactions

 

requiring

 

a

 

customer

 

signature.

  

Use

 

the

 

electronic

 

stylus

 

attached

 

to

 

the

 

device.

 

 

Contactless

 

Reader

 

 

 

Take

 

care

 

to

 

ensure

 

that

 

the

 

card

 

is

 

inserted

 

in

 

the

 

correct

 

manner,

 

chip

 

facing

 

up

 

(direction

 

is

 

marked

 

on

 

terminal).

  

 
 
 
 
 
                

 

Insert

 

the

 

stylus

 

connector

 

into

 

the

 

ISC250

 

stylus

 

port

  

                              

Place

 

the

 

stylus

 

into

 

the

 

cradle

 

on

 

the

 

left

 

hand

side

 

of

 

the

 

ISC250

 

device,

 

or

 

insert

 

it

 

upright

 

into

 

the

 

hole

 

in

 

the

  

cradle.

 

 

 
 
 
 
 

at

 

the

 

rear

 

of

 

the

 

ISC250.

 

Troubleshooting

 

Magnetic

 

Card

 

Reader

 

Does

 

Not

 

Work

 

Properly

 

1.

 

When

 

sliding

 

the

 

card

 

through

 

the

 

reader,

 

make

 

sure

 

that

 

the

 

magnetic

 

stripe

 

on

 

the

 

card

 

is

 

facing

 

the

 

ISC250

 

display

 

screen

 

(see

 

Swiping

 

a

 

Magnetic

 

Stripe

 

Card

).

 

2.

 

Swipe

 

the

 

card

 

at

 

a

 

faster

 

or

 

middle

 

steady

 

speed.

 

3.

 

Inspect

 

the

 

magnetic

 

stripe

 

on

 

the

 

card

 

to

 

make

 

sure

 

it

 

is

 

not

 

scratched

 

or

 

badly

 

worn.

 

5.

 

To

 

determine

 

if

 

the

 

problem

 

is

 

with

 

the

 

card:

 

a.

 

If

 

your

 

host

 

device

 

has

 

a

 

magnetic

 

stripe

 

reader,

 

try

 

swiping

 

the

 

card

 

there.

 

b.

 

If

 

you

 

have

 

another

 

working

 

ISC250

 

device,

 

try

 

swiping

 

the

 

card

 

there.

 

 

Device

 

is

 

not

 

working

 

1.

 

Make

 

sure

 

that

 

the

 

ISC250

 

connector

 

is

 

fully

 

inserted

 

into

 

the

 

back

 

of

 

the

 

device.

 

2.

 

Restart

 

the

 

device.

 

3.

 

If

 

you

 

have

 

another

 

working

 

ISC250

 

device,

 

swap

 

the

 

devices

 

to

 

determine

 

if

 

the

 

problem

 

is

 

with

 

the

 

device,

 

cable,

 

POS,

 

or

 

power

 

supply.

 

4.

 

If

 

the

 

ISC250

 

device

 

is

 

directly

 

connected

 

to

 

a

 

host,

 

reset

 

the

 

host

 

by

 

turning

 

it

 

off

 

and

 

back

 

on

 

again.

 

Changes

 

or

 

modifications

 

to

 

this

 

device

 

not

 

expressly

 

approved

 

by

 

the

 

party

 

responsible

 

for

 

compliance

 

could

 

void

 

the

 

user's

 

authority

 

to

 

operate

 

the

 

equipment.

 

 

Any

 

liquid

 

spill

 

under

 

the

 

custom

 

cover

 

must

 

be

 

removed

 

right

 

away.

 

 

 

The

 

main

 

port

 

at

 

the

 

back

 

must

 

not

 

be

 

used

 

to

 

connect

 

a

 

standard

 

video

 

HDMI

 

cable.

 

Only

 

connect

 

cables

 

provided

 

by

 

Ingenico.

 

Terminal

 

Location

 

The

 

ISC250

 

device

 

may

 

be

 

mounted

 

on

 

a

 

flat

 

surface,

 

wall,

 

or

 

customer

 

stand

 

(recommended).

 

Do

 

not

 

place

 

the

 

ISC250

 

device

 

on

 

a

 

PC

 

monitor,

 

adjacent

 

to

 

an

 

electronically

 

active

 

security

 

tag

 

deactivation

 

system,

 

or

 

near

 

other

 

sources

 

of

 

magnetic

 

fields.

 

The

 

ISC250

 

device

 

must

 

be

 

at

 

least

 

12

 

inches

 

away

 

from

 

an

 

electronically

 

active

 

type

 

of

 

security

 

tag

 

deactivation

 

pad.

 

There

 

are

 

two

 

types

 

of

 

security

 

tag

 

deactivation

 

systems:

 

 

An

 

electronically

 

active

 

system

 

sends

 

out

 

a

 

powerful

 

and

 

potentially

 

disruptive

 

signal

 

to

 

deactivate

 

the

 

security

 

tag.

 

If

 

the

 

ISC250

 

device

 

is

 

placed

 

too

 

close

 

to

 

the

 

system’s

 

pad,

 

or

 

placed

 

above

 

the

 

pad,

 

the

 

signature

 

capture

 

files

 

may

 

be

 

corrupted.

 

 

A

 

passive

 

system

 

is

 

a

 

permanent

 

magnet

 

type

 

that

 

does

 

not

 

send

 

out

 

a

 

signal.

 

This

 

type

 

does

 

not

 

affect

 

the

 

iSC250

 

device.

 

The

 

device

 

is

 

designed

 

to

 

operate

 

in

 

the

 

following

 

environment:

 

 

Operating

 

temperature

 

of

 

5°C

 

to

 

40°C

  

 

Operating

 

humidity

 

of

 

10%

 

to

 

90%

 

RH

 

non

condensing

 

The

 

terminal

 

is

 

intended

 

for

 

internal

 

use

 

only.

 

 

 

More

 

Information

 

For

 

more

 

information

 

on

 

cleaning,

 

troubleshooting,

 

operating

 

the

 

device,

 

features,

 

specifications,

 

accessories,

 

the

 

system

 

menu,

 

security,

 

and

 

downloading

 

see

 

the

 

Ingenico

 

iSC250

 

User

 

Guide.

 

 

 
 

 

Ingenico

 

 

190

192

 

Avenue

 

Charles

 

de

 

Gaulle

 

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Neuilly

 

sur

 

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Ingenico

 

 

190

192

 

Avenue

 

Charles

 

de

 

Gaulle

 

92200

 

Neuilly

 

sur

 

Seine

 

Tél.

 

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