Credit Card Plus: Ingenico iPP320
© 2018 athenahealth, Inc.
Rev 1.52 - Page 14
2.
In the
My Configurations
section, select the
Device Management
link. First check to see that a green
circle and “Connected” as well as a version number show in the upper left port
ion of the page, as
shown below. If this is not your problem, you skip to step 4.
3.
If the status under the athenaNet Device Manager heading is not connected and the version does
not
show a version number (e.g., “1.
2
.0.0,” or similar), there is an issue wi
th the ADM installation and you
should consult the “Troubleshooting” section of the ADM installation instructions.
These instructions can
be found at the following URL:
https://community.athenahealth.com/docs/DOC-3686
4.
If items above do not appear to be a problem, check that the status and version in the Devices table
for Ingenico show
“Connected”,
a version number,
and “Installed”
as shown below:
5.
If your screen is not similar to the image show above, then either the ADM module is not installed, the
device is not properly connected to your computer, or the driver software is not installed
. Here’s how to
fix each problem:
•
If the ADM module is not installed,
click the
install
link in the ADM Module column.
•
If the device is not properly connected,
check your USB connection, ensure that the device is
powered on.
•
If the driver software is not installed,
follow the steps on page 3 to install it.
Q: How do I find out what IP address and software version the terminal has?
A:
When the terminal is idle on the logo screen, you may press
“0”
on the PIN-pad to see the current software
version and device’s IP address (see
image below). Note that if the IP address is masked (comprised mostly of
“X”s), you must further press the green button, enter in “0”
on the “Enter Password” screen, and press the green
button again in order to reveal the full IP address.
Note that this terminal firmware version number is
not
the same as that shown on the ADM page. The version
number on the ADM page refers to the version of the installed ADM software “module” to support the Ingenico
terminal, whereas the number displayed on the terminal itself (below) refers to the firmware version installed on
the terminal. This second version number, displayed below,
may be referred to as the “Simplify version number”
(Simplify is the name of the firmware software). Below, are displayed screenshots of the top and bottom of the
version screens, which can be scrolled with the F2 (down arrow) / F3 (up arrow) keys.
Q: What is the empty port on the Ingenico Magic Box for? Should I connect it?
A:
The empty port labeled RS232 is not used, and does not need to be connected.
