DIV434730B
Copyright © 2014 Ingenico UK Ltd
ALL RIGHTS RESERVED
www.ingenico.co.uk
From the READY prompt press the MENU button, then (F2) until REFUND is highlighted and press
ENTER. Key in the refund amount and press ENTER. If prompted, enter the Supervisor Password
and then press ENTER or swipe the Supervisor Card. Insert or swipe the customer’s card. The
terminal will dial out to the acquirer for authoristation, if the refund is authorised then REFUND
ACCEPTED will be shown.
The terminal will print the Merchant Copy which the customer must sign. Remove the card. Check the
signature on the Merchant Copy with that on the card. If the signature is valid press ENTER,
otherwise press CLEAR. The terminal will then print the Customer Copy.
REFUND TRANSACTIONS
From the READY prompt enter the sale amount for the transaction and press ENTER. A
Contactless symbol will be displayed if the amount entered is below the maximum Contactless
limit. The cardholder should present their card over the Contactless symbol on the terminal display.
The terminal will now print the Merchant receipt. If the customer requests a receipt this must be
done before the next transaction takes place. From the idle screen press the decimal point key to
print a customer receipt.
CONTACTLESS - SALE
END OF DAY REPORTS
To access the reports menu press the MENU key until the System Menu is displayed. Press ENTER
to select Totals. End-of-Day-Banking will be highlighted; press ENTER to select. Key in your supervisor
code and press ENTER or swipe your supervisor card. (Follow the display prompts or refer to the
User Guide.) The terminal will either go online to the acquirer to confirm the totals before printing
the report or will print out a report showing the totals. End-of-Day-Banking should be performed
every day as this is your confirmation of the transaction totals that have been sent to the acquirer.
To download a detailed User Guide for the EFT930 please visit
www.ingenico.co.uk/userguides
Frequently Asked Questions, including advice on installation, are available at
www.ingenico.co.uk/faqs
ONLINE RESOURCES
Prompt
Possible Cause
Remedy
CALL AUTH
CENTRE
Assistance required
Call the Authorisation Centre on the number
displayed by the terminal. Once you have
spoken to the Authorisation Centre press
ENTER and follow the prompts displayed.
CALL HELPDESK Assistance required
Please contact your Helpdesk.
NOT
AUTHORISED
The card issuer has
declined to authorise the
transaction
Ask the customer to pay by some other means
and press the yellow CLEAR button.
REFERRAL
Assistance required
Call the Authorisation Centre on the number
displayed by the terminal and quote the referral
message and your Merchant Number.
UNABLE TO
AUTHORISE
Transaction declined by
the card
Ask the customer to pay by some other means
and press the yellow CLEAR button.
UNABLE TO
CONNECT
Terminal not
connecting to host
Check the telephone line or network cable is
connected properly. Call the Helpdesk for
guidance.
COMMON PROMPTS
