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You are strongly advised to ensure that privileged access to your terminal is only granted
to staff that have been independently verified as being trustworthy.The terminal must
never be put in or left at a location where it could be stolen or replaced by another
device.
5.3
Fixed installation
If the device is to be used in a situation where it is not possible for the cardholder to pick
up and shield their PIN entry themselves, the device may be used, but it must be installed
in the following manner
:
The device must be angled at 45 or more, so that oversight of the PIN entry from the
rear of the device is not possible.
The device must either be fitted in a swivel stand - so that the customer can position
the device in the best angle to prevent oversight - or the device must be fixed in the
best possible position to prevent oversight if such a generic position exists in the
specific environment to which the device is installed.
The device environment must be accompanied with conspicuous notices and
educational material which informs the customer to shield their PIN during PIN entry.
The device must be deployed so that oversight from other customers, either in
different payment lanes, or in other areas of the shopping environment, is prevented.
This may be achieved through the placement of the lanes and device, so that the
customer is automatically positioned between the device keypad and other
customers. Alternatively, it may be achieved by the environment in which the device
is installed, so that the checkout itself shields the PIN entry process.
The terminal is exclusively made for indoor use.
ADVICE
Positioning of the terminal on check stand must be in such a way to make cardholder PIN
(Personal Identification Number) spying infeasible.
Installing device on an adjustable stand must be in such away that consumers can swivel
the terminal sideways and/or tilt it forwards/backwards to a position that makes visual
observation of the PIN-entry process difficult.
Positioningofin-storesecuritycamerassuchthatthePIN- entry keypad is not visible.
NEVER ask the customer to divulge their PIN Code. Customers should be advised to
ensure that they are not being overlooked when entering their PIN Code.