LL28XX Tag Printer
Copyright © 2003-2021 InfoSight Corporation All Rights Reserved
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BASIC TROUBLE SHOOTING
Service during normal business hours (Monday-Friday, 8am-5pm): 888.642.3600 or 740.642.3600
Emergency after-hours service: +1.800.401.0716 (outside the USA call +1.740.642.4666)
Red LED Status Light:
❑
STEADY ON: ready to print.
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OFF: no power to laser (power cord, key switch, power switch).
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SLOW BLINK: out of tag stock.
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FAST BLINK: E-STOP.
Problem:
Marker does not respond to print button.
❑
Check power cord.
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Check key switch.
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Check E-STOP.
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Check tag stock.
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Check serial cable to PC.
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Producer software must be running on the connected PC.
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Bottom of main Producer screen indicates printer status – “ONLINE”, “ESTOP” or “UNKNOWN
MODE”. If UNKNOWN MODE, check communications cable and settings.
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From within Producer, click on HELP-ABOUT. If the FIRMWARE VERSION is blank, your PC
does not see the printer. Check communications cable and settings.
Problem:
Out of tag message on PC screen.
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Load more tag stock into printer.
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Insert single tag in side tag slot.
Problem:
Tag exiting too far or not far enough (breakoff “nick” not aligned with exit slot).
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The printer may need to be re-calibrated. See the Troubleshooting & Maintenance / Feed and Tag
Adjustment section of the built-in help.
Problem:
Tag print appears very light, fine lines appear to drop out.
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Reduce laser speed (DARKER)
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Increase Laser Off Tickle (SETUP-PRINTER CONFIGURATION).
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Final output lens may require cleaning (see Maintenance section below).
Problem:
Tag print shows “shadows”
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Decrease Laser Off Tickle (SETUP-PRINTER CONFIGURATION).
Problem:
Tag print not aligned correctly with breakoff “nicks” (leading & trailing edges).
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Check that actual tag size in machine and programmed tag size in Producer (LAYOUT-SETUP-
GEOMETRY) are the same.
❑
The printer may need to be re-calibrated. See the Troubleshooting & Maintenance / Feed and Tag
Adjustment section of the built-in help.
Problem:
Barcode too long for tag size.
❑
Reduce number of characters in barcode data.
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Use more efficient barcode symbology.
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Reduce barcode scale.
Problem:
Blank Tag
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No layout loaded
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Laser overheated
