INFOSEC UPS SYSTEM - 15, rue du Moulin - 44880 Sautron - FRANCE - www.infosec-ups.com
Hot Line
– Tel + 33 (0)2 40 76 15 82 - Fax + 33 (0)2 40 94 29 51 - [email protected] – 04 17 AA 24 205 01
10
1 0 . T R O U B L E S H O O T I N G
Should your Zen-X fail to function correctly we recommend you perform the following tests
before calling the Hot Line (+33 (0)2 40 76 15 82).
Check list:
Is the main switch in the “ON” position?
Is the UPS plugged into the mains power supply?
Does the power supply fall within specified unit values?
Has the fuse gone in the mains plug?
Is the UPS overloaded?
Is the battery flat or defective?
PROBLEM
POSSIBLE CAUSE
SOLUTIONS
No words display on
front panel.
Low battery.
Charge battery for up to 8 hours.
Faulty battery.
Replace with the same type of battery.
UPS is not turned on.
Press the power switch again to turn on
the UPS.
Alarm continuously
sounding when mains
is normal.
UPS overload.
Check that the load matches the UPS
capability stipulated in the specifications.
In the event of power
failure, backup time is
shortened.
UPS overload.
Remove some non-critical load.
Battery voltage too low.
Charge battery up to 8 hours.
Battery defect due to high
temperature operating
environment, or improper
use of battery.
Replace with the same type of battery.
Mains normal but the
unit is on battery mode
Loose power cord.
Connect the power cord properly.
