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Chapter 4:

System maintenance

4.1

Replaceable components

Your EonStor DS system is comprised of replaceable components:
•

PSU module

•

Hard disk drives

WARNING!

• DO NOT remove a defective component from the system until you have the replacement on hand.

Doing so may disrupt the internal airflow.

•

Consult with the qualified engineers who are familiar with the system to recommend component

replacements.

•

DO NOT use excessive force when installing a replaceable module. Forced installation of the

module can damage the connector pins of the system, the module, or the internal backplane.

4.1.1 Power supply module/cooling module

The PSUs are configured in a redundant configuration, with each PSU housed in a robust steel canister.

Detecting a failed PSU

If a PSU module fails, the system notifies you via the following indicators:

•

The PSU LED lights in red

•

Audible alarm

NOTE:

See section

3.1.2 Alarms and I2C bus

for more details.

•

Firmware utility

NOTE:

Refer to the Firmware User Manual in the bundled CD for more details.

•

SANWatch Manager software

NOTE:

Refer to SANWatch User Manual in the bundled CD for more details.

This chapter provides maintenance and replacement procedures of replaceable

components of your EonStor DS 3000 system.

Содержание DS 3012U

Страница 1: ...EonStor DS 3000 Series Hardware Manual...

Страница 2: ...sales representative or technical support for assistance To the extent permitted by applicable laws Infortrend shall NOT be responsible for any interoperability or compatibility issues that may arise...

Страница 3: ...e interface 1 9 1 4 2 Expansion system controller module interface 1 10 1 4 3 PSUs and cooling modules 1 11 1 4 4 Super capacitor and flash backup module 1 12 1 5 System monitoring features 1 13 1 5 1...

Страница 4: ...C bus 3 8 Chapter 4 System maintenance 4 1 Replaceable components 4 1 4 1 1 Power supply module cooling module 4 1 4 1 2 Replacing the hard drive 4 4 4 1 3 Replacing the controller module 4 7 4 1 4 Re...

Страница 5: ...net Do not leave drive bays empty as it will affect airflow efficiency Secure each enclosure module using its retention screws Place power cords and other cables away from foot traffic Do not place it...

Страница 6: ...Infortrend certified components e g SFP SFP HBA card iSCSI cable FC cable memory module etc ESD precautions Handle the modules by their retention screws ejector levers or the module s metal frame fac...

Страница 7: ...2015 Initial release 1 1 January 2014 Added 3024B series 2 5 form factor 1 2 October 2014 Added 12 Gbps host port LED definition 1 3 June 2017 Added 3000U series Wording fixes 1 4 June 2018 Fixed cabl...

Страница 8: ...8 per controller 16 x 8 Gb s Fibre Channel ports 8 per controller 16 x 10 Gb s iSCSI ports SFP 8 per controller 8 x 10 Gb s iSCSI ports RJ 45 4 per controller 8 x 12 Gb s SAS ports 4 per controller 16...

Страница 9: ...build In normal operation data block verification and repair Data service Thin provisioning SED self encrypting drives SSD cache Automated storage tiering Remote replication Synchronous or asynchronou...

Страница 10: ...on the next business day Premium service of 24 7 phone web email support and on site diagnostics in 4 hours Note The upgraded extended services are optional and vary by region Power Power supply 2 x...

Страница 11: ...350 mm x 580 mm DS 3016U 770 mm x 450 mm x 570 mm DS 3024U 780 mm x 340 mm x 580 mm Note The dimension order is W x H x D Regulation Safety UL BSMI CB EAC Electromagnetic compatibility CE BSMI FCC KC...

Страница 12: ...nding on the system model and order requests System package Power cord cable and accessory boxes Unpacking list and China RoHS compliance documentation Rackmount kit Enclosure chassis Product CD Quick...

Страница 13: ...Cooling module Controller module Rackmount kit contents Rack ear mounting bracket for rack ear mount kit Slide rail mounting bracket for slide rail kit Inner glides M5 Cage nut M5Truss head screw 25 m...

Страница 14: ...d to utilize 2 5 inch and 3 5 inch hard drives Drive capacity can be expanded by attaching expansion hard drive enclosures 1 1 1 Model variations The EonStor DS 3000 systems are available in a variety...

Страница 15: ...earth friendly and smart algorithms that you can use to customize your system s hardware settings such as power saving modes variable fan speeds and exiled drive handling Expansion controller and int...

Страница 16: ...u an easy maintenance For 4U series there are two types of cooling modules The redundant cooling type is located at the center of the enclosure which independently ventilates the system and keeps the...

Страница 17: ...ystem 11 Rackmount holes These holes secure the enclosure to the rackmount system with mounting screws DS 3016U 4U systems DS 3024U Number Part Description 11 Buttons LEDs and LCD panel This panel com...

Страница 18: ...arious interfaces 11 Controller B or dummy cage This part contains the second controller for dual controller expansion For single controller expansion this contains a dummy cage 11 PSU and cooling mod...

Страница 19: ...set 1 2 3 Internal backplane The internal backplane is a circuit board that separates the front and rear parts of the chassis This provides logic level signals and low voltage power paths The thermal...

Страница 20: ...utton Press this button to scroll up menus 11 Down button Press this button to scroll down menus 11 Enter button Press this button for two seconds to enter the main menu 11 Mute button Press this butt...

Страница 21: ...e drive tray to the chassis 11 Release button This button dislodges the drive trays from the chassis Drive busy LED This LED provides the status of the hard disk drive 11 Power status LED This LED pro...

Страница 22: ...ontroller Number Part 11 Host ports 11 Controller status LED 11 SAS expansion port s 11 Restore Default button 11 Restore Default LED 11 Ethernet management port 11 Super capacitor 11 USB service port...

Страница 23: ...rface faceplate connect to a managing DS system or other expansion systems Number Part 11 Extraction levers screw holes 11 SAS expansion port status LEDs 11 SAS expansion ports 11 Controller status LE...

Страница 24: ...ooling fans run at a low speed The cooling fans raise their rotation speed to increase the airflow under the following conditions Component failure If the cooling module PSU or temperature failed Elev...

Страница 25: ...the system 1 4 4 Super capacitor and flash backup module The DS 3000 series system also has a CBM Cache Backup Module which is comprised of a super capacitor and flash backup module installed in the c...

Страница 26: ...Cooling module speed adjustment If any of the detected temperature readings breaches the temperature threshold the firmware running on the managing DS system automatically increases the rotation spee...

Страница 27: ...n lead to permanent damage to the system When you hear an audible alarm solve the problem immediately 1 6 Hot swappable components The system also has a number of hot swappable parts that you can chan...

Страница 28: ...y are compatible and purchased from a qualified vendor Contact your vendor for the list of compatible DIMMs Cables All cables that connect the system to the hosts are purchased separately Contact your...

Страница 29: ...ct utility CD Hardware manual Pre installed components Below are the components that are pre installed in the system Controllers LED front panels PSUs including the cooling modules DIMM modules CBM ca...

Страница 30: ...ss head screws M5 x 9 0 mm 11 11 11 4 x M5 cage nuts 4 x 25 mm M5 screws 4 x 25 mm M6 screws 4 x 25 4 mm No 10 32 screws Assembling the rack ear mount kit To assemble the rack ear mount kit 1 Determin...

Страница 31: ...e at the installation height the other person secures the enclosure using four 25 mm M5 screws at the front and eight no 6 32 screws on the side panels four on each side No 6 32 mm 25 mm M5 25 mm M6 2...

Страница 32: ...the front rack posts 9 0 mm M5 Rear rack post Front rack post Unit boundary Unit boundary 3U 4U M5 cage nut position 2U M5 cage nut position 2 Loosen the four screws on the slide rails then adjust it...

Страница 33: ...nner glides on both sides of the enclosure meet the inner glide rail 25 mm M5 or 25 mm M6 or 25 4 mm No 10 32 U N L O C K U N L O C K U N L O C K 5 Secure the enclosure using the M5 M6 or no 10 32 scr...

Страница 34: ...acity used in each drive to create a RAID array is the maximum capacity of the smallest drive We strongly suggest to use large storage capacity hard drives IMPORTANT The hard drives may carry differen...

Страница 35: ...rd drives are installed to the system before mounting to the rack the system will be heavy to mount and possible impact during installation may damage the hard drives Handle the disk drives with extre...

Страница 36: ...gnation Get to know the exact order of the hard drives to avoid removing the drives out of the enclosure DS 3012U DS 3024 UB DS 3016U DS 3024U IMPORTANT Install at least four hard drives for RAID 5 an...

Страница 37: ...losure To install the hard drive into the drive tray and enclosure follow the steps below 1 Press the release button to open the bezel then gently pull out the tray 2 Orient the hard drive to the tray...

Страница 38: ...ual 3 Secure the drive to the correct holes of the tray using the four bundled screws SAS HDD in single dual controller systems SATAHDD in single controller systems 3 5 inch drive tray SATAHDD in dual...

Страница 39: ...nsure that your system has all the drive bays occupied with the drive trays even if there are no hard drives installed Without the drive trays the ventilation is compromised and may cause overheating...

Страница 40: ...levers Ejection lever Ejection lever Mounting hole Mounting hole 3 Push down the ejection levers to dislodge the controller from the system then pull to remove from the enclosure 4 Insert the control...

Страница 41: ...stores the default factory settings of your system To install a host board 1 Shut down your system and remove the controller from the enclosure 2 Remove the screws that secure the dummy covers to the...

Страница 42: ...e it carefully then tighten the thumb screw to secure in place Guide pin Thumb screw 4 Insert the controller carefully into the module slot When you feel a contact resistance push the controller with...

Страница 43: ...omes with a total of eight or more host ports we recommend that you use more disk drives to an expansion so that you can create a host port that corresponds to 6 member logical drives RAID 5 or 8 memb...

Страница 44: ...rrent host LUN connections This is the arrangement of the controller internal resources to use with a number of current host nexus For example if you have four hosts A B C and D and four host IDs LUNs...

Страница 45: ...s SFP transceiver converts electrical data signals into light signals then transfers these signals transparently via the optical fiber A transceiver provides bi directional data links a laser transmit...

Страница 46: ...connection you must Create a configuration plan In addition to cabling topologies and the list of networking components you must also include the firmware and software maintenance details Confirm tha...

Страница 47: ...ve caps LC to LC cable 4 Insert the LC to LC cable to the SFP transceiver module already connected to the system You can hear a clicking sound securing the cable in place 5 Remove the protective caps...

Страница 48: ...12 C H 0 B113 C H 2 B113 C H 1 A112 C H 3 A112 C H 1 B113 C H 3 B113 L D L D L D L D RAID JBOD ALV BLV ALV BLV HBA 1 HBA 0 HBA 1 HBA 0 CH0 B113 C H 1 B113 C H 0 A112 C H 1 A112 C H 2 B113 C H 3 B113 C...

Страница 49: ...er of the system You can attach one or two more expansion enclosures to achieve more end to end performance CH1 ID112 LD0 CH3 ID112 LD1 CH0 ID112 CH2 ID112 H B A 1 H B A 0 H B A 1 H B A 0 C H 1 ID 11...

Страница 50: ...3 A119 CH0 A112 CH1 A112 CH0 B113 CH1 B113 CH0 B114 CH1 B114 CH0 A115 CH1 A115 CH2 A116 CH3 A116 CH2 B117 CH3 B117 CH2 B118 CH3 B118 CH2 A119 CH3 A119 L D L D R A ID JB OD L D L D A LV B LV B LV A LV...

Страница 51: ...2 A B 1 2 x 6 x 8 x 2 x 9 x 3 x 1 0 x 4 x 1 1 x 5 x 7 x 1 x E t h e r n e t A 1 2 x 6 x 8 x 2 x 9 x 3 x 1 0 x 4 x 1 1 x 5 x 7 x 1 x C C H 0 A112 C H 0 A115 C H 1 A112 C H 1 A115 C H 0 B114 C H 0 B113...

Страница 52: ...system firmware and performs load balance and automated distribution of I O 2 3 3 SAS host connections This section details about the connections between SAS and host using SAS cables The SAS cables 8...

Страница 53: ...Attached Storage connection with redundant host path Dual controller models R AI D LV LD LD CH1 B ID CH1 A ID CH1 A ID CH1 B ID CH0 A ID CH0 B ID CH0 B ID CH0 A ID HBA 0 CH0 A ID CH0 A ID CH0 A ID CH0...

Страница 54: ...NOTES With more hard drives over SAS expansion links you can create more logical groups of drives Avail the logical partitions using more LUNs If your operating system is Windows 2003 server you need...

Страница 55: ...installation DAS Direct Attached Storage connection to two servers RAID C H 1 AID C H 0 AID LV LD LV LD C H 0 AID C H 1 AID NOTE If you want your LUN to be accessible by multiple hosts use locking or...

Страница 56: ...ator software is a cost effective way of building an iSCSI SAN this software initiator adds additional workload to the server CPU We recommend you to apply iSCSI HBAs that come with TCP IP offload eng...

Страница 57: ...onflict with MPIO driver High availability IP SAN with redundant controller C H 0 C H 1 C H 2 C H 3 C H 0 C H 1 C H 2 C H 3 LD 0 LD 1 LD 2 LD 3 V LAN 0 V LAN 1 1 2 3 4 5 6 7 8 9 1 0 1 1 1 2 A B 1 2 x...

Страница 58: ...High Availability IP SAN with Port Trunk Remote Replication Enabled or High Availability IP SAN with Port Trunk Remote Replication Enabled Four logical drives each logical drive has four member drive...

Страница 59: ...1 C H 2 ID 0 C H 3 ID 0 C H 2 ID 1 C H 3 ID 1 GbE switch V LA N 1 V LA N 2 Component Description SAN storage system Single controller with 4 host ports HBA or NIC iSCSI initiators preferably PCIe TCP...

Страница 60: ...bles GbE network cables GbE switch Ports divided into 2 virtual LANs Both controllers are linked to both virtual LAN zones Software MPIO to manage the fault tolerant paths with failover failback and l...

Страница 61: ...2 x 9 x 3 x 1 0 x 4 x 1 1 x 5 x 7 x 1 x E t h e r n e t A 1 2 x 6 x 8 x 2 x 9 x 3 x 1 0 x 4 x 1 1 x 5 x 7 x 1 x C HBA CH0 AID CH1 BID CH1 BID CH0 AID Component Description SAN storage system Redundant...

Страница 62: ...BA 1 NI C HBA 0 HBA 1 CH0 FC CH1 FC CH4 iSCSI CH5 iSCSI Ethernet NI C HBA 0 HBA 1 NI C HBA 0 HBA 1 When connected to FC and iSCSI hosts the connections are working in their respective speeds This conn...

Страница 63: ...epicts the utilization of the iSCSI host ports for remote data replication Two hybrid systems a source system and a target system reside within the same virtual pool but are physically apart You can c...

Страница 64: ...torage and expansion system connections Dual controller SAN storage connects to a single controller expansion system Single controller SAN storage connects to a single controller expansion system A lo...

Страница 65: ...al links are available per disk drive routed across the backplane board then to a SAS expander and interfaced via a 4x wide external SAS port With data paths via separate SAS domains Access to disk dr...

Страница 66: ...em from the SAN storage system Each expander controller on the SAS expansion system controls a SAS domain that connects to one of the alternative interfaces of the disk drives in the enclosure For exa...

Страница 67: ...N storage controller SAS port IN Expansion 11 or last controller SAS port OUT Expansion 11 or last controller SAS port IN Expansion 11 controller SAS port OUT Expansion 11 controller SAS port IN Expan...

Страница 68: ...nal consoles See below table for the list of default values of the serial port Baud rate 38400 Data bit 8 Parity None Stop bit 1 Flow control Hardware NOTES A null modem may be required if you are usi...

Страница 69: ...e to use the power cables with at least 1 2 meters in length DO NOT use extension cables as the power cables are designed to connect ONLY and DIRECTLY to relocatable power taps RPTs on server cabinets...

Страница 70: ...for the LCD screen to display READY or No Host LUN When the system starts up the LCD screen displays the following order Initializing Please Wait This displays when the PSUs are turned on Power On Se...

Страница 71: ...PSU and cooling module LED Number Name Status 11 Cache Dirty OFF 11 Host Busy OFF 11 Control Status ON 11 CBM Status ON NOTE Refer to chapter System maintenance for more information regarding the LED...

Страница 72: ...Scan To turn off the system 1 Close all applications to stop the I O access to the system 2 Flush the cache to clear the DRAM data If the DRAM contains cached data the Cache_Dirty LED is lit in amber...

Страница 73: ...in the bundled CD SANWatch SANWatch is a browser based GUI graphic user interface software that you can install into a local or remote computer and access via the network You can refer to SANWatch ma...

Страница 74: ...els 11 Attention ATTN A component failure status event occurred OFF The system and all its components are in normal operation status NOTE The ATTN LED lights up during the bootup process Once the syst...

Страница 75: ...LEDs will turn off This signal is local to each controller OFF The cache is clean and the supercapacitor can sustain the memory in case of power loss 11 Host Busy Traffic going on the host bus 11 Con...

Страница 76: ...stablished SAS expansion port LED LED name Status Description Link Active ON All 4 PHY links are validly linked Flashing Less than 4 PHY links are connected at least one of the PHYs has failed OFF All...

Страница 77: ...e ports if your system has them deliver fast I O performance for SAN applications You can use optical cables for long distances which proved to be reliable for this kind of setup Number LED name Color...

Страница 78: ...iber channel mode 8 G Fiber channel mode 10 G Ethernet 10 G Ethernet mode Number LED name Color Status Description 11 Link A connection is established OFF A link is broken 11 Speed Color Status 16 G F...

Страница 79: ...ies JB 3060L series drawer type LED name Status Description Link Active ON All PHYs are validly linked Flashing One of the PHYs has failed OFF All PHYs are offline Speed 12 Gb link speed 6 Gb 3 Gb lin...

Страница 80: ...ails Cooling fan modules PSU modules Hard disk drives Sensors or presence detection circuitries If you hear an audible alarm ensure to read the error message on the terminal or SANWatch screen to dete...

Страница 81: ...mage the connector pins of the system the module or the internal backplane 4 1 1 Power supply module cooling module The PSUs are configured in a redundant configuration with each PSU housed in a robus...

Страница 82: ...ended period of time NOTE For more information contact your system vendor To replace the PSU 1 Shut down the system turn off the PSU then unplug the power cord 2 Loosen the screw that secures the extr...

Страница 83: ...th the extraction handle pointing outwards then push into the chassis When you feel a resistance push the extraction handle to lodge the PSU cooling module to the back end connectors 5 Fasten the thum...

Страница 84: ...nd avoid touching the circuits and interface connectors To replace the hard drive 1 Identify the faulty hard drive using the SANWatch software or the LEDs on the drive tray NOTE See section Hard drive...

Страница 85: ...anual 3 Remove the retention screws from the drive tray to dislodge the hard drive SAS HDD in single dual controller systems SATAHDD in single controller systems 3 5 inch drive tray SATAHDD in dual co...

Страница 86: ...ay and secure the drive using the retention screws you removed in step 3 5 Insert the assembled hard drive and drive tray to the bay with the front bezel open 5 When the tray is fully inserted to the...

Страница 87: ...a unique ID which is applied to the host port names If you insist on using other models controller modules you may encounter SAN problems on multiple systems IMPORTANT When removing installing a contr...

Страница 88: ...oller with a small but careful force A then move the ejection levers upwards to secure the controller to the enclosure B 7 Reconnect the cables to the controller s ports 8 Turn on the system then chec...

Страница 89: ...acement We strongly recommend you to NOT use the removed DRAM module from a failed controller of a different storage system Contact your system vendor to help you purchase the compatible DRAM modules...

Страница 90: ...ert the replacement DIMM carefully into the DIMM socket with the DIMM s notch aligned to the DIMM socket s notch guide 5 Reinstall the controller module into the chassis 3 Push down the clips to relea...

Страница 91: ...charged for more than 10 minutes When this occurs the charger enters a timer fault state Charging resumes automatically after you remove or reinstall the super capacitor or after you reset the system...

Страница 92: ...apter 4 System maintenance 3 Loosen the screw that secures the super capacitor to the controller 4 Remove the screw lift the super capacitor in a 45 angle A then remove the super capacitor from the ch...

Страница 93: ...nt super capacitor insert the protrusion metal on the super capacitor base on the controller A then secure it with the screw B you removed in step 3 6 From the controller board connect the 4 pin conne...

Страница 94: ...Refer to section 4 1 6 Replacing the host board when replacing uninstalling a host board To replace the FBM 1 Shut down your system unplug the power cords then remove the controller Wait for a minute...

Страница 95: ...t the replacement FBM s SSD notch to the base board s slot guide A in a 45 angle place on top of the base board with the notch on the screw hole B then secure the FBM to the board with a screw C you r...

Страница 96: ...host board 1 Shut down your system unplug the power cords then remove the controller Wait for a minute for the remaining electric current to dissipate NOTE See section 4 1 3 Replacing the controller...

Страница 97: ...2010 A1 2015 BSMI CNS 13438 FCC FCC Part 15 subpart B Environment IEC 60068 2 MIL STD 810E 883E ISTA ASTM D3332 IPC TM 650 Others ISO7779 3744 RoHS Microsoft WHQL Windows Server 2003 A Appendices App...

Страница 98: ...35 Lakeside Dr Sunnyvale CA 94085 USA Telephone 1 408 988 5088 Fax 1 408 988 6288 Email sales us infortrend com Website https www infortrend com us Home Support http support infortrend com Account Log...

Страница 99: ...d com Website https www infortrend com uk Home Support http support infortrend com Account Logon Infortrend worldwide sales offices Spain and Portugal sales offices Email sales es infortrend com cs eu...

Страница 100: ...com pl Home Support http support infortrend com Account Logon Middle East sales offices Email sales meat infortrend com Website https www infortrend com ae Home Support http support infortrend com Ac...

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