• 42 •
Trouble-shooting
Test result is higher than
600 mg/dL(33.3mmol/L)
Check the accuracy of your blood
glucose test strip by performing a
glucose control solution test. If the test
results in a normal reading, re-test
your blood sample two or three times.
If "Hi" persists, consult with your
doctor immediately.
Change the battery and if the problem
persists, contact your local represen-
tative or customer support at Infopia
Co., Ltd.
Please insert a new test strip and
perform your test again.
Please insert a new test strip and
perform your test again.
There are no reading
stored in the meter
Not enough reading in
the memory to display
designated average
The glucose test
meter is not powered
ON
Glucose test meter
does not start after
being applied blood
sample.
Results are inconsis-
tent
There may be a
problem with the
glucose test strip
Insufficient amount of
blood.
Battery is dead, or
there is a problem
with the meter
Message
What it means
Action required
• 42 •
Trouble-shooting
Test result is higher than
600 mg/dL(33.3mmol/L)
Check the accuracy of your blood
glucose test strip by performing a
glucose control solution test. If the test
results in a normal reading, re-test
your blood sample two or three times.
If "Hi" persists, consult with your
doctor immediately.
Change the battery and if the problem
persists, contact your local represen-
tative or customer support at Infopia
Co., Ltd.
Please insert a new test strip and
perform your test again.
Please insert a new test strip and
perform your test again.
There are no reading
stored in the meter
Not enough reading in
the memory to display
designated average
The glucose test
meter is not powered
ON
Glucose test meter
does not start after
being applied blood
sample.
Results are inconsis-
tent
There may be a
problem with the
glucose test strip
Insufficient amount of
blood.
Battery is dead, or
there is a problem
with the meter
Message
What it means
Action required
• 43 •
Inconsistent or Unexpected Test Results
If you continue to get unexpected results, check your system with control solution. If you
experience symptoms that are not consistent with your glucose results, review and follow all
the instructions in this manual. Do not ignore symptoms or make significant changes to your
diabetes control program by informing healthcare professional of your symptoms and/or
concerns.
CAUTION
1. Low Glucose Results: If your result is lower than 70mg/dL, it may mean hypoglyce-
mia (low blood sugar). This may require immediate treatment, according to your
healthcare professional’s recommendations. Although this result could be due to a
test error, it is safer to treat first and you may test another.
2. High Glucose Results: if your test result is higher than 180 mg/dL, it may mean
hyperglycemia (high blood sugar). If you are uncertain about your test results,
consider re-testing. Your health care professional will help you to decide how you
need to act. If the meter displays “HI” all the time, please re-check your blood sugar.
If the “HI” continues, please consult with your healthcare professional immediately.
