Specifications
26
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27
Troubleshooting
This trouble shooting guide covers some CleanMate problems that you might have.
If problem persists, please contact your local warranty provider or www.infinuvo.com for further
assistance.
The repairs that marked * needs to be done by qualified service personal.
Problem Symptoms
Possible Cause
Things to do
QQ3T-Both ERROR & LOW BATT
indicators are on
Battery installation problem
Make sure battery is connected tightly
QQ3LT-ERROR icon is on
Battery malfunction
Charge battery manually for 2
days(see Page 13) or replace battery
QQ3T-ERROR indicator on
QQ3 is lifted off ground over 3 seconds
while running
Put QQ3 back on to the ground
QQ3LT-ERROR icon is on
QQ3 is stuck
Remove debris & hairs from brushes
and wheels
LOW BATT indicator on
QQ3LT-ERROR icon is on
Battery power is low
Recharge the CleanMate battery
Cannot power on charging station,
no data or wrong data on LCD
display
Charging station malfunction
Replace charging station
Cannot dock on charging station
Place charging station on hard surface
floor per instructions
User remote control HOME key to test
docking
Charging station malfunction
Replace charging station
Fall down steps or stairs
Cliff sensors malfunction
Clean cliff sensors
Always turning in circle counter
clock wise direction
Left wheel malfunction
Clean or replace left wheel
Always turning in circle clock wise
direction
Right wheel (close to UV light)
malfunction
Clean or replace right wheel
Bumper protection pads not removed
Remove bumper protection pads
Always going backwards
Front bumper sensor malfunction
Clean or replace front bumper sensor*
Control board malfunction
Replace control board*
Main roller brush stuck
Too much debris & hairs on brush
Remove debris & hairs from roller
brush. Replace roller brush if
necessary
Brush motor malfunction
Replace brush motor*
Side brush stuck
Too much debris & hairs on brush
Remove debris & hairs from side
brush. Replace side brush if
necessary
Brush motor malfunction
Replace brush motor*
Remote control does not work
Remote control battery bad
Replace button battery in the remote
control
Remote control defective
Replace remote control
No cleaning power or air flow out
from back of unit
Vacuum motor located above dust bin
is not rotating
Check vacuum motor connection or
replace it
Sparks when connect AC charger
Wrong AC charger connection
sequence
Connect charger to QQ3 unit first then
connect charger to wall outlet
Abnormal noise from vacuum motor Air filter not installed properly
Check air filter is tightly in place
S
p
e
c
if
ic
a
ti
o
n
s
