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MAINTENANCE

- When not using the massager, store it back in the box and place it 

in a dry, well-ventilated, cool area.

- Do not twist wires
- Avoid sharp objects to prevent scratching surface of the product.
- Keep out of direct sunlight and high temperatures.

- Unplug power cord before cleaning.
- Use a dry cloth only to spot clean the surface of the product. Avoid 

direct contact with water.

- Do not use corrosive cleaners such as benzene or bleach products.

- Keep the product clean and away from moisture.
- Cover up the product when not in use to avoid dust.

If you have any questions about maintenance or are experience 

technical difficulties with your massager, please contact Infinity's 

technical support team at 603-910-5000 for assistance.

Warning: This product has an internal temperature 

protection device. When the safe temperature or safe 

heat use duration is exceeded, the heat will be turned off 

automatically. Please unplug the power to allow machine 

to cool after use.

A. Storage

B. Cleaning

C. Maintenance

Infinity Technical Support

TROUBLESHOOTING

SPECIFICATIONS

Model

Dimensions

Weight

Rated Voltage

Rated Power

Rated Duration

Problem

Massager not 
responding

Massager 
suddenly 
stops 
operating

No power

Check power supply

Check power supply

Turn off massager to allow 
for cool-down period. Restart 
it using Power button.

Turn off massager to allow 
for cool-down period. Restart 
it using Power button.

No power

Massager in-use 
for more than 20 
minutes

Overheating due to
overuse

Possible Cause

Possible Solution

CORDLESS SHIATSU SPORT NECK 
& BODY MASSAGER

16.25” x 7.5” x 7.1” (L x W x H)

3.45 lbs

DC 13V 1.8A

23.4 W

20 Minutes

6

5

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