USER MANUAL — INFINEA TAB C
14
Note:
If problems persist, contact a Mobility Expert at
https://ipcmobile.com/devices/
Near-Field Communication
Issue
Possible Cause
NFC reader does not turn
on
•
Battery is too low.
•
Software is not powering on the unit.
•
Faulty reader.
Data/partial data not
returned during reading
•
Unreadable NFC tags/cards.
•
Battery is too low.
•
Faulty NFC reader.
•
Software decoding incorrectly.
Unable to scan specific
tags or cards
•
NFC type not enabled or supported.
•
Refer to
Technical Specifications
for additional information.
Magnetic Card Reader
Issue
Possible Cause
Card data is not returned
during swiping
•
Unit is not turned on.
•
Swipe method is incorrect.
•
Magnetic stripe is unreadable.
•
Secured read head requires decryption of data.
•
Faulty read head.
•
Unit is in a tampered state.
Data/partial data not
returned during reading
•
Unreadable NFC tags/cards.
•
Battery is too low.
•
Faulty NFC reader.
•
Software decoding incorrectly.
