Technical Assistance
Customer Support for Infinera products is available, 24 hours a day, 7 days a week (24x7).
For information or assistance with Infinera products, please contact the Infinera Technical
Assistance Center (TAC) using any of the methods listed below:
• Email:
• Telephone:
• Direct within United States: 1-408-572-5288
• Outside North America: +1-408-572-5288
• Toll-free within United States: +1-877-INF-5288 (+1-877-463-5288)
• Toll-free within Germany/France/Benelux/United Kingdom: 00-800-4634-6372
• Toll-free within Japan: 010-800-4634-6372
• Infinera corporate website:
• Infinera Customer Web Portal:
Please see the Infinera Customer Web Portal to view technical support policies and
procedures, to download software updates and product documentation, to view training
course information, or to create/update incident reports and RMA requests.
Documentation Feedback
Infinera strives to constantly improve the quality of its products and documentation. Please
submit comments or suggestions regarding Infinera Technical Product Documentation using
any of the following methods:
• Submit a service request using the Infinera Customer Web Portal
• Send email to:
• Send mail to the following address:
Attention: Infinera Technical Documentation and Technical Training
Infinera Corporation
140 Caspian Court
Sunnyvale, CA 94089
When submitting comments, please include the following information:
• Document name and document ID written on the document cover page
• Document release number and version written on the document cover page
• Page number(s) in the document on which there are comments
