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INFACO declines all liability in terms of warranty for devices sold by distributors more than one year
from their departure from the factory.
This warranty corresponds to normal use of the equipment and does not cover:
- damage due to poor maintenance or lack of maintenance,
- damage due to incorrect use,
- damage due to normal wear,
- devices that have been dismantled by unauthorized repair agents,
- external factors (fire, flood, lightning, etc.),
- impacts and their consequences,
- devices for which the warranty card was not returned at the time of purchase,
- devices used with a battery or charger of a brand other than INFACO.
Under no circumstances shall the warranty entitle to compensation for any immobilisation of the
equipment during the time required for its repair.
Any repair or replacement during the warranty period does not entitle to the renewal or extension of
the original warranty.
The warranty covers factory labour (on condition that the device has always been serviced) but does
not necessarily apply to dealer labour costs.
All work carried out by persons other than authorised INFACO agents will void the INFACO warranty.
In the event of a breakdown, we strongly recommend users of INFACO equipment to contact the
dealer who sold them the equipment, or our customer service department by dialling
+33 (0)5 63 33 91 49.
To avoid all disputes, please note the following procedure:
- equipment covered by the warranty, send to us at your expense and we will return it at our expense,
- equipment not covered by the warranty but serviced during the previous off-season, send to us at
your expense and we will return it at our expense,
- equipment not covered by the warranty and not service during the previous off-season, send to us
at your expense and we will return it at your expense, C.O.D. If the cost of the repair exceeds 80€
ex. VAT, you will be sent a quote.
However, we confirm that the battery lifetime is five seasons. If the battery does not last five seasons,
and if the equipment has been serviced, we will apply a prorata battery change on condition that the
capacity returned by the battery is less than 70% of its initial capacity.
Example: Price of the new battery divided by 5 (lifetime) and multiplied by the number of seasons
used.
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Technical information or After-Sales:
INFACO-USA, INC.
2356 RESEARCH DRIVE
LIVERMORE, CA 94550 USA
Office: (925) 371-0796
http://www.infaco-usa.com
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