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Q: LED indicator turns off during offline clone.
A: Hard drive with bad sectors might not be directly cloned. It is advised
to repair the bad sectors first or simply replace it with a new hard drive.
Q: I cannot see the capacity remaining in HDD B after the offline clone.
A: If the capacity for HDD B is bigger than HDD A, the capacity remaining
in HDD B upon completion of the offline clone should be formulated
to a new partition. Go to Control Panel and select Administrative
Tools. From there, choose Computer Management. On the left panel,
select Disk Management. Windows should now give you the option to
initialize the disk.
Q: Why can I not read more than 2TB?
A: The MBR is an old style which has limitations that allowing only
partition sizes less than 2TB and only four primary partitions. You need
to convert MBR to GPT if you want to make your partition size larger
than 2TB.
Q: Can I recover my data in HDD B?
A: All data in HDD B will be deleted once offline clone starts. Before you
attempt to clone your hard drive, we highly recommend backing up all
your data first.
Q: How come my hard drives are not showing up?
A: Disconnect the FD2102 from your computer. Wait a few moments and
then reconnect the device; Connect the FD2102 to another USB port. If
the problem still exists, the hard drive might need to be reformatted. If
needed open up Disk Management which can initiate/format/partition
hard drives. You can also use third-party software such as Fdisk, DM or
PQ Magic to do this
Support
For any inquiries or comments concerning our products, please send an
email to
, and we will respond to you as soon as
possible.
