TROUBLESHOOTING
Repairs or disassembly may not be performed by anyone other than authorized serviceperson.
30
1.5cm approx.
1.5cm
approx.
TR
OUBLESHOO
TING
TR
OUBLESHOO
TING
If there is still a problem after trying the solutions given in this troubleshooting guide,
stop using the chair immediately so as to prevent accident or injury and unplug the chair
from the wall outlet. Contact the vendor for assistance.
TROUBLESHOOTING
Repairs or disassembly may not be performed by anyone other than an authorized serviceperson.
29
30
Problem
Cause &
Solution
These noises are a normal part of the chair's operation and do not affect its performance
in any way.
Noise during chair operation:
During Tapping and Kneading & Tapping
Sound of air pump
Sound of rollers rubbing against the seat cover
Vibrating mechanism noise
Sound of reclining seat back mechanism
Sound of air massage cushions
Problem
Cause &
Solution
Remote control buttons do not seem to be activating normally.
Problem
Cause &
Solution
Problem
Cause &
Solution
Turn the main POWER switch on the back of the chair to OFF, wait 5 seconds and
then turn it ON again.
1) If the chair returns to normal, no further action is needed.
2) Check to be sure that the footrest connector is fully attached.
3) If the same message is displayed again, stop using the chair and unplug it from the wall outlet.
Contact the vendor for assistance.
Remote control display shows the message, "Restart the main POWER switch."
Problem
Cause &
Solution
Problem
Cause &
Solution
Problem
Cause &
Solution
Problem
Massage action stops in the middle of the program.
Turn the main POWER switch on the back of the chair to OFF. Wait 5 seconds and
then turn it ON again.
1) If chair returns to normal, no further action is needed.
2) If this doesn't fix the problem, stop using the chair immediately to prevent any accident or injury.
Unplug the chair from the wall outlet and contact the vendor for assistance.
The rollers stop during the massage.
The rollers moved up to the top and then stopped.
The right and left rollers are out of alignment.
Sometimes when the massage speed is slow and there is too much pressure on the
rollers, they can stop moving temporarily.
This is not breakage. Just slightly lift your body.
The rollers are designed to provide for the alternating tap-
ping function, so in the stopped position they are some-
times out of line -- this is part of their design and there is
nothing wrong with the chair.
TR
OUBLESHOO
TING
Problem
Cause &
Solution
The Automatic Shiatsu Point Locator Function is not working properly
(The height of rollers does not fit the shoulders).
Sit further back in the chair so your head rests firmly on the seat back. Or, you can adjust
the shoulder position with the Shoulder Position button just after the Shiatsu points are loca-
ted.
(This Automatic Shiatsu Point Locator Function does not activate in a Manual Selection Mas-
sage except for Shoulder Kneading, and Full/Partial roller.)
The footrest adjusting function is not working properly (The footrest does not reach the bottom of my feet).
Sit with your ankles touching the back of the foot unit so that the sensors (located near the ankle) can func-
tion properly. If your ankles do not reach the back of the foot unit, use the footrest buttons to adjust the angle.
The lower arm units do not work.
Check whether the lower arm units have been correctly installed.
If they do not start even after checking, disassemble in the reverse order of assembly.
Then, install again from the start.
The reclining function does not work.
Check if there is anything caught between reclining seat back and control box, or
armrest and side cover.
The reclining safety unit may have been activated.
If I try to raise or lower the footrest or use the Foot Slide function
during the leg or foot massage, the chair stops.
For safety purposes, the air pressure massage is designed to stop if the footrest or
foot slide is activated during the massage.
TR
OUBLESHOO
TING
See page 13 for details.
Check for the following possible problems:
1) Is the power cord fully plugged into the wall outlet?
2) Is the power cord fully plugged into the connector at the back of the chair?
3) Is the main POWER switch in back of the chair set to ON?
The auto timer will cause the rollers to move up to the top of the chair when the massage
time is finished, so as not to interfere with your movements when getting out of the chair.
If you want to continue the massage, press the POWER button on the remote control again.
Approx. 0.5 inch
Approx.
0.5 inch
Problem
Problem
Cause &
Solution
Cause &
Solution
Problem
Cause &
Solution
