Imperial Cal Products, Inc.
To order replace parts or schedule service please call our office at (800) 851-4192
or use our website…
www.imperialhoods.com.
PARTS:
When ordering Parts we need the following information:
!
Model Number (not serial number) found on UL label inside hood.
!
Exact dimensions (in the case of filters)
You can find the model number on the inside of your hood on our UL label. There will be a
several model numbers listed, your model number should have some kind of mark next to it
to indicate the exact model you have.
In the case of Filters we will need the exact dimensions of the filter needed. Indicate which
side has the pull tabs on it. Filters are not a warranty replacement part. With care your
filters should last many years.
Payment on Parts is handled one of three ways: PrePaid (you send a check prior to our
Shipping), call with credit card information, VISA or MasterCard, COD or Cash if you
decide to “Will Call”.
Our Will Call hours are 8:30 to 3:30, Monday through Friday.
SERVICE:
When calling in for Service we need the following information:
!
Model Number (not serial number)
!
Proof of Purchase
!
Name of company you purchased the hood through.
!
Name & Phone number of the person to contact to set up the service call.
!
Full address of the location where service is to be done.
Warranty on the Economy Hood is One Year Parts only.
Warranty on all others is Five Years, Parts and Labor.
