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Frequently asked questions
1) Q: Why do my images take so long to load?
A: Generally, the higher the resolution of the image, the longer it will take to load.
Resizing your images to a lower resolution will make your images load more
quickly.
2) Q: What is the best picture resolution displayed on the screen?
A: The frame’s best resolution is 1024 x 768.
3) Q: How can I get my videos to play on the frame?
A: This product plays MPEG -1/2/4, DivX (except V3.11) encoded files. To play
your videos, make sure that your video files are in a compatible format.
4) Q: How do I store music files?
A: You will need to use a computer and audio editing software to convert your
music to MP3/WMA/OGG formats. The Digital Picture Frame will only play
MP3/WMA/OGG files, so all Windows Media Player™ and/or iTunes™ files
would have to be converted first. You can use a card reader or your digital
camera to transfer those files to your memory card.
5) Q: Does the Digital Picture Frame have built-in memory?
A: Yes. The Digital Picture Frame has 2 GB internal memory.
6) Q: How come the Digital Picture Frame does not show some of my images?
A: The Digital Picture Frame is designed to show images following the same
camera industry standard format as digital cameras. This format is a JPEG/
BMP/GIF/TIFF/PNG format. Images such as web images, scanned images, or
images in RAW format, are not stored according to camera industry standards,
and therefore cannot be displayed correctly on the Digital Picture Frame. You
can use a computer application to convert such images into standard
JPEG/BMP/GIF/ TIFF/PNG format so that you could view them on your Digital
Picture
Frame. If using Photoshop, make sure that the
JPEG/BMP/GIF/TIFF/PNG is saved as baseline standard and NOT progressive.
7) Q: If I keep showing the same image for a long time, will it damage the LCD
screen?
A: No. The Digital Picture Frame can display the same image continuously for a
long time. However, it is recommended not to show the same image continuously
for more than 1 month.