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English
037
036
Troubleshooting
Error code list
No.
Beep
Cause
Solution
01
•
Wheels or side brushes are not
working
Check the wheels or side brushes
02
• •
Cliff sensor or shock absorber
sensor error
Clean the cliff sensor and gently
shake the shock absorber to see
whether an object has become
trapped
03
• • •
Main unit is blocked
Move and restart the main unit
The robot vacuum cleaner will emit an acoustic signal to alert you when it encounters a common problem.
Note:
Do the following if none of these solutions help.
1. Press the power switch to reset the robot.
2. Please contact your dealer if resetting the robot vacuum cleaner does not help.
Short beep
•
Error message
Error message
Possible cause
Solution
Acoustic signal
Side wheel on the robot is
blocked
Remove hair and dirt from the robot’s wheels. Push
in and pull out the wheels and then check that
they are rotating freely. Restart the robot at a new
location.
Acoustic signal
Main brush is blocked
Check the main brush, then remove and clean it.
Acoustic signal
The shock absorber is not
working properly.
Tap the edge of the robot’s shock absorber 10–20
times in quick succession to remove any deposits
trapped beneath the shock absorber.
Acoustic signal
Weak battery capacity. Does
not charge completely.
Replace the battery. Recharge the battery.
Acoustic signal
Poor contact
Clean the charging contacts/docking station and
check the connection between the docking station
and the battery. Check the contacts on the docking
station.
Acoustic signal
HEPA filter is dirty or wet.
Clean or replace the HEPA filter.
Acoustic signal
Dust box is full.
Empty the dust box.
Acoustic signal
Cleaning performance is
diminished or dirt falls out of
the device.
Dust box is full; clean the dust box.
