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Experiencing An Issue?

You can submit a warranty claim by going to support.iluv.com. On the website

you will need to fillout the following:  product's date of purchase, order id, 

model number, and a brief description of the problem. Once the claim is

submitted, our customer service representatives will contact you with

instructions for product return and replacement.

Please note: This warranty does not apply to products purchased internationally

through an United States commerce platform such as Amazon.com or iLuv.com

How to submit a warranty claim

1 Year Warranty

Our goal is to provide you with defect free products that provide years of

trouble-free service. All our products are manufactured to the highest

standard and conform to all obligatory and appropriate quality codes. We

are confident that our product will meet or exceed the your expectations so

we offer a free 1 year warranty for all our products.

The warranty covers any defect that is attributable to a manufacturing, assembly, or material fault.

For more information regarding our warranty, please visit us at iluv.com/pages/warranty

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Страница 1: ...gh an United States commerce platform such as Amazon com or iLuv com How to submit a warranty claim 1 Year Warranty Our goal is to provide you with defect free products that provide years of trouble free service All our products are manufactured to the highest standard and conform to all obligatory and appropriate quality codes We are confident that our product will meet or exceed the your expectat...

Страница 2: ...rging case is fully charged please play test audio at 50 volume for a minimum of 15 minutes to eliminate any inconsistent sound from the earbuds If you re experiencing any other issues please visit us at support iluv com or send an email to support iluv com Play test audio at 50 volume for 15m Leave earbuds in charging case for 30m Take earbuds out of the charging case ...

Страница 3: ...h earbud twice If you hear a beep sound from both earbuds simultaneously then your earbuds are paired and you are good to go If you re experiencing any other issues please visit us at support iluv com or send an email to support iluv com Tap center of both earbuds twice Place both earbuds into your ear Beep Beep ...

Страница 4: ...the case and take them out after 5 seconds If this doesn t resolve the problem reset your Bluetooth on your device while the earbuds are in pairing mode If this doesn t work you may need to restart your mobile device If you re experiencing any other issues please visit us at support iluv com or send an email to support iluv com Close lid and take out after 5s Place earbuds in charging case ...

Страница 5: ...onfirm the case s battery strength plug in your USB charger and four LED s will indicate the charging case is fully charged Please also make sure to check if the USB adapter or the wall outlet is working If you re experiencing any other issues please visit us at support iluv com or send an email to support iluv com Plug USB to charging case and adapter Leave earbuds in charging case for 15m ...

Страница 6: ...esh of the earbuds Please make sure to check for impacted areas and clean the speaker mesh often to ensure good sound quality If you re experiencing any other issues please visit us at support iluv com or send an email to support iluv com Clean earbud mesh Clean charging pins Clean case charging pins ...

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