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IKI Wood burning stoves | Instructions for installation and use
IKI Wood burning stoves | Finnish high-quality craftsmanship
12.
Warranty
IKI-Kiuas Ltd. grants its products a warranty according to the following conditions. The manufacturer
guarantees the quality and functionality of its products for the duration of the warranty period. The
warranty applies to products sold and in use within the EU Region. The warranty requires that the buyer of
the product follows the manufacturer’s instructions regarding the placement of the heater, its installation,
use and maintenance as well as those regarding the qualities of the stones used in the heater.
The
warranty duration is two (2) years from the date of purchase of the product. For spa-and public saunas the
warranty period is one (1) year or is determined based on the rate of usage. More information from the
manufacturer.
Wood burning Warranty is subject to the following:
1.
In case of defect or malfunction, the buyer must always contact the manufacturer or sales agent first
before searching for the cause or attempting to repair it.
2.
Stones are laid during the warranty period at least once a year and damaged stones replaced.
3.
Institutional and professional use the stones have to be set again three times a year and replace them
at least once a year. Proof of the operation must be presented at request. Valid guarantee of the
product proof of purchase, construction works on the reception protocol, or a similar document.
Ceramic heater stones are prohibited (except KERKES stones). If they are used, the warranty is not
binding on the manufacturer.
4.
Warranty does not cover the benches dismantling and reassembly of the stove or unloading stones
and replacing.
5.
The spare part warranty
is valid for one (1) year from the date of purchase. The broken part of the
corresponding replacement will be shipped free of charge to the seller or the buyer directly. The
manufacturer is not responsible for the failed component removal and installation of the new part
of the costs. The broken part must be sent to the manufacturer. Contact the manufacturer of your
contract of carriage number before you return the part. Valid guarantee is the dealership's sales
receipt, or a certificate issued by an authorized installer
.
The use of an authorized mechanic is
required for installation of the replacement part
6.
Warranty Limitations of Liability:
The product owner must take good care of the product. On
receiving the product, check that there is no transport or storage damage. In case of such damage,
immediately inform the seller of the product or the shipping company. The manufacturer is not
responsible for any errors, malfunctions, or defects caused by transport or by improper storage,
contrary to the manufacturer's instructions for installation, operation, maintenance, or failure to
product placement in a state where the circumstances do not meet the manufacturer's
recommendations.
7.
Error reporting:
The buyer is the product of the error or malfunction as soon as it has occurred, and
no later than within 14 days. Notification is made to the seller of the product. Warranty requirements
shall be made no later than 14 days from the date of the product of the warranty period has expired.
8.
Guarantee the continuation of appropriate Warranty Statement found on the basis of the
manufacturer will repair or replace the defective product. Repair or replacement is done at the
expense of the manufacturer. The manufacturer is entitled to a favorable option. The spare part
warranty is defined in section 5 Replaced spare part is given in accordance with paragraph 5 of spare
parts guarantee. The original product warranty remains otherwise unchanged. The manufacturer is
