14
15
Service and Repairs
Ikelite is most interested in performing any service to ensure that all
products perform as intended. Evidence of purchase date must be
provided to obtain warranty service.
No prior authorization is required. You may return directly to us or
through your dealer. Please include a brief description of the problem,
any relevant email correspondence, and/or instructions on what you
want us to do. Always include name, shipping address, email address,
and phone number inside of the package. Send postage paid to:
Ikelite Service Dept.
50 West 33 Street
Indianapolis, IN 46208 USA
No reimbursements for postage paid will be issued. You may also
want to insure the package.
For the separate international customs documentation form that you
complete to accompany the shipment, please state or designate that
the enclosed products were originally manufactured in the USA and
are being returned to the manufacturer for repair service. Value of the
equipment listed for customs purposes should be zero.
Limited Warranty
This product is warranted against manufacturing defects for a period
of one year from the date of purchase. Defective products should
be returned prepaid to Ikelite. Ikelite will, at its discretion, (a) repair
utilizing new, re-manufactured, and/or recycled parts; (b) exchange for
a new product or; (c) exchange for a refurbished product; and return
to customer prepaid. All other claims, of any nature, are not covered.
Except as mentioned above, no other warranty, express or implied,
applies to this product.