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ENGLISH 19
IKEA GUARANTEE
How long is the IKEA guarantee valid?
This guarantee is valid for five (5) years from
the original date of purchase of your
appliance at IKEA. The original sales receipt
is required as proof of purchase. If service
work is carried out under guarantee, this will
not extend the guarantee period for the
appliance.
Who will execute the service?
IKEA service provider will provide the service
through its own service operations or
authorized service partner network.
What does this guarantee cover?
The guarantee covers faults of the appliance,
which have been caused by faulty
construction or material faults from the date
of purchase from IKEA. This guarantee
applies to domestic use only. The exceptions
are specified under the headline “What is not
covered under this guarantee?” Within the
guarantee period, the costs to remedy the
fault e.g. repairs, parts, labour and travel will
be covered, provided that the appliance is
accessible for repair without special
expenditure. On these conditions the
respective local regulations are applicable.
Replaced parts become the property of IKEA.
The guarantee exists only if the appliance
complies and is installed in accordance with:
•
The technical specifications.
• The Assembly Instructions and
usermanual Safety Information.
IKEA’s guarantee is subject to Australian
Consumer Law - see Schedule 2 to
Competition and Consumer Act, 2010. This
guarantee is in addition to (and does not
exclude, restrict or modify in any way) any
non-excludable statutory warranties in
Australia.
• Normal wear and tear.
• Deliberate or negligent damage,
damage caused by failure to observe
operating instructions, incorrect
installation or by connection to the
wrong voltage, damage caused by
chemical or electro-chemical reaction,
rust, corrosion or water damage
including but not limited to damage
caused by excessive lime in the water
supply, damage caused by abnormal
environmental conditions.
• Consumable parts including batteries
and lamps.
• Non-functional and decorative parts
which do not affect normal use of the
appliance, including any scratches and
possible color differences.
• Accidental damage caused by foreign
objects or substances and cleaning or
unblocking of filters, drainage systems
or soap drawers.
• Damage to the following parts:
ceramic glass, accessories, crockery
and cutlery baskets, feed and drainage
pipes, seals, lamps and lamp covers,
screens, knobs, casings and parts of
casings. Unless such damages can be
proved to have been caused by
production faults.
• Cases where no fault could be found
during a technician’s visit.
What will IKEA do to correct the problem?
IKEA appointed Service Provider will examine
the product and decide, at its sole discretion,
if it is covered under this guarantee. If
considered covered, IKEA Service Provider or
its authorized service partner through its
own service operations, will then, at its sole
discretion, either repair the defective
product or replace it with the same or a
comparable product.
What is not covered under this
guarantee?