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Technical Support

Draco vario

DisplayPort

1.1

14 Technical Support

Prior to contacting support please ensure you have read this manual, and then installed and set-up your
KVM extender as recommended.

14.1 Support Checklist

To efficiently handle your request, it is necessary that you complete a support request checklist (

Download

). Please

ensure that you have the following information available before you call:

•

Company, name, phone number and email

•

Type and serial number of the device

•

Date and number of sales receipt and name of dealer if necessary

•

Issue date of the existing manual

•

Nature, circumstances, and duration of the problem

•

Components included in the system (such as graphic source/CPU, OS, graphic card, monitor, USB HID/USB 2.0

devices, interconnect cable) including manufacturer and model number

•

Results from any testing you have done

14.2 Shipping Checklist

1. To return your device, you need an RMA number (Return-Material-Authorization). Therefore, please contact your

dealer.

2. Package your

devices carefully. Add all pieces which you received originally. Preferably use the original box.

3. Note your RMA number visibly on your shipment.

Devices that are sent in without an RMA number will not be accepted. The shipment will be sent back without

being opened, postage unpaid.

Содержание 483 Series

Страница 1: ...Document 483_493_REV04 00_en Edition 2022 08 22 USER MANUAL Draco vario DisplayPort 1 1 Draco vario ultra DisplayPort 1 1 KVM Extender Series 483 493 ...

Страница 2: ...early described Please note the change log for this manual in chapter 18 page 85 The manufacturer reserves the right to change specifications functions or circuitry of the series described here without notice Information in this manual can be changed expanded or deleted without notice You can find the current version of the manual in the download area of our website Copyright 2022 All rights reser...

Страница 3: ...al Head Installation with Add on Module USB 2 0 19 4 4 Product Types 20 4 4 1 Extender Modules Single Head Classic Series 20 4 4 2 Extender Modules Single Head Ultra Series 20 4 4 3 Extender Modules Dual Head Classic Series 21 4 4 4 Extender Modules Dual Head Ultra Series 22 4 4 5 Supplementary with Extended Function for Extender Modules 23 4 5 Accessories 23 4 6 Scope of Delivery 24 4 7 Product V...

Страница 4: ... 40 7 4 USB HID Ghosting 41 7 5 Configuration File 42 7 6 Parameters 43 7 6 1 Parameters for CPU Units 43 7 6 2 Parameters for CON Units 44 7 6 3 Parameters for CPU and CON Units 44 7 6 4 Parameters for parallel Operation of redundant CPU Units 45 8 Operation 46 8 1 Downloading the EDID 46 8 2 Switching between KVM and local Input 46 8 3 Switching of Video Channels in Dual Head Mode 47 8 4 Switchi...

Страница 5: ...2 3 USB HID 64 12 3 1 Troubleshooting with Point to Point Connection 64 12 3 2 Troubleshooting with Matrix Connection 65 13 Technical Data 67 13 1 Interfaces 67 13 1 1 DisplayPort 1 1 67 13 1 2 Mini DisplayPort 1 1 68 13 1 3 USB HID 68 13 1 4 Mini USB 69 13 1 5 RJ45 Interconnect 69 13 1 6 Fiber SFP Type LC Interconnect 69 13 2 Interconnect Cables 69 13 2 1 Cat X 69 13 2 2 Fiber 70 13 3 Connector P...

Страница 6: ...able of Contents Draco vario DisplayPort 1 1 6 13 8 MTBF 77 14 Technical Support 78 14 1 Support Checklist 78 14 2 Shipping Checklist 78 15 Glossary 79 16 Index 81 17 Table of Figures 84 18 Change Log 85 ...

Страница 7: ...onality of your device or the security of your data This symbol indicates instructions for procedures recommended by the manufacturer for an effective utilization of the device potential This symbol indicates information about special features on the device or when using device and function variants 1 3 Terms and Spellings Uniform terms and spellings are used in this manual for better readability ...

Страница 8: ...he description 1 4 Intended Use Extender modules are used to increase the distance between sources and associated consoles The signals can be extended using Cat X cables or fiber optic cables Extender modules with Cat X Interface Extender modules with Cat X connections are unsuitable for connection between buildings Use a fiber optic based extender module instead Extender modules with Fiber Interf...

Страница 9: ...s Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Shielded cables must be used with this equipment to maintain compliance with...

Страница 10: ... of your data Take any required ESD precautions Installation Location While operating the device can get warm Damage to the device can occur in a damp environment Use the device only in dry indoor environments Use the device only in a room with adequate ventilation Place the device at a sufficient distance from the operator Connection Check the device for visible damage before connecting it Only c...

Страница 11: ...es décharges électrostatiques Emplacement de l installation Pendant le fonctionnement le périphérique peut chauffer Le périphérique peut être endommagé dans un environnement humide N utilisez le périphérique que dans un environnement sec et intérieur N utilisez le périphérique dans un lieu correctement ventilée Placez le périphérique à une distance suffisante de l opérateur Connexion Avant de conn...

Страница 12: ... information please refer to the manual 474 BODY Described in this manual For more information please refer to the manual 474 Add on modules 4 1 2 System Structure and Terms A KVM pair consists of 2 KVM extender modules each with at least one CPU extender module and at least one CON extender module The various extender modules are installed respectively in a Draco vario chassis 2 slot 4 slot 6 slo...

Страница 13: ...uch as e g audio analog serial digital or symmetrical or USB 2 0 are transferred to the underlying extender module and embedded as well as transmitted via the link connection to the CON Unit The embedded signals are extracted in the CON Unit transferred to the add on module above and output there separately Example with optional Add on Module L R474 BAE Fig 2 Embedding de embedding of signals in a...

Страница 14: ...le for the CON Unit required Fig 3 De embedding of audio signals in a KVM extender pair example R474 BDX 1 Source 2 Video signal with embedded audio 3 USB HID signal 4 Interconnect cable 5 De embedding digital audio signal 6 USB HID signal 7 Video signal with embedded audio 8 Sink console with monitor keyboard mouse and speakers 9 De embedded digital audio signal 4 2 3 1 9 5 6 8 7 ...

Страница 15: ... X L486 DH X X X X X X X X X X X L488 SH X X X X X X X X X X X L490 SH X X X X X L491 SH X X X X X L492 SH X X X X X L493 SH X X X X X DH X X X X X L494 SH X X X X X L495 SH X X X X X 1 Compatibility is based on video USB HID signal only not on the embedded signals like audio or USB 2 0 2 Compatible up to the maximum specified resolution of the console No image is displayed when a Single Link CON ...

Страница 16: ...4 Audio compatibility of extender modules and add on modules Extender modules of HDMI 1 3 series 481 491 and DP 1 1 series 483 493 support 5 1 channel digital audio whereas extender modules of HDMI 2 0 series 495 and DP 1 2 series 490 only support 2 channels Requires an audio add on module on the CPU Unit or the CON Unit True embedded audio Connection is representing audio content only Analog audi...

Страница 17: ...ater 485 BX 485 BXX Cat X 1G Fiber 1G Fiber 3G Cat X 1G Compatible Compatible Not compatible Fiber 1G Compatible Compatible Not compatible Fiber 3G Not compatible Not compatible Compatible Interconnection of Extender Modules via Draco tera Matrix with Bridge Card Cat X 1G CON Unit Fiber 1G CON Unit Fiber 3G CON Unit Cat X 1G CPU Unit Compatible Compatible Compatible Fiber 1G CPU Unit Compatible Co...

Страница 18: ...hrough the interconnect cable s 4 3 1 Single Head Installation Fig 5 Installation example Single Head 1 Source 2 CPU Unit 3 Interconnect cable 4 CON Unit 5 Console monitor keyboard mouse 4 3 2 Single Head Installation with Add on Module Audio Fig 6 Installation example Single Head with add on module audio 1 Source 2 CPU Unit 3 Interconnect cable 4 CON Unit 5 Console monitor keyboard mouse 6 Audio ...

Страница 19: ...d on Module USB 2 0 Fig 7 Installation example Dual Head with add on module USB 2 0 1 Source 2 CPU Unit 3 Interconnect cable 4 Console monitor keyboard mouse 5 Second monitor optional only with Dual Head extender modules 6 USB 2 0 devices optional only with add on modules USB 2 0 ...

Страница 20: ...BPHX L483 BPHXR 2x R483 BPHXR L483 BSHC 1x 1G Cat X 1x up to 1920 x 1200 60 Hz 2x USB HID R483 BSHC L483 BSHCR 2x R483 BSHCR L483 BSHS 1x 1G Single Mode Glasfaser 1x up to 1920 x 1200 60 Hz 2x USB HID R483 BSHS L483 BSHSR 2x R483 BSHSR 4 4 2 Extender Modules Single Head Ultra Series Product type Interconnection DisplayPort resolution frame rate USB Type A L493 BPHC 1x 1G Cat X 1x up to 4096 x 2160...

Страница 21: ... 3G Single mode fiber 1x up to 4096 x 2160 30 Hz 1x up to 1920 x 1200 60 Hz 2x USB HID R483 B2HX L483 B2HXR 2x R483 B2HXR L483 B2SHC 1x 1G Cat X 1x up to 1920 x 1200 60 Hz 1x up to 1920 x 1200 60 Hz 2x USB HID R483 B2SHC L483 B2SHCR 2x R483 B2SHCR L483 B2SHS 1x 1G Single mode fiber 1x up to 1920 x 1200 60 Hz 1x up to 1920 x 1200 60 Hz 2x USB HID R483 B2SHS L483 B2SHSR 2x R483 B2SHSR NOTICE Dual He...

Страница 22: ... Single mode fiber 1x up to 1920 x 1200 60 Hz 1x up to 1920 x 1200 60 Hz 2x USB HID R493 B2HS L493 B2HSR 2x R493 B2HSR L493 B2HX 1x 3G Single mode fiber 1x up to 1920 x 1200 60 Hz 1x up to 1920 x 1200 60 Hz 2x USB HID R493 B2HX L493 B2HXR 2x R493 B2HXR NOTICE Dual Head operation depends on the transmission rate Dual Head operation is only possible with the transmission rate RBR see chapter 13 1 pa...

Страница 23: ...F S and into slot 21 of the chassis 474 BODY21 4U R1 and 474 BODY21 4UR R1 The transmission of the traps is encrypted SNMP v3 U Switch Module Extender modules can be combined with a U Switch module that can seamlessly control multiple sources as one source using just a single USB HID set keyboard and mouse while the video outputs of the sources are directly connected to the monitors For more infor...

Страница 24: ...le male 2 0 m 1x DisplayPort cable to Mini DisplayPort male male 2 0 m only for Dual Head extender modules 1x USB cable 1 8 m type A B Quick Setup CPU Unit 1x CPU Unit in Draco vario chassis 1x DisplayPort cable male male 2 0 m 1x DisplayPort cable to Mini DisplayPort male male 2 0 m only for Dual Head extender modules 1x USB cable 1 8 m type A B Quick Setup CON Unit 1x CON Unit in Draco vario cha...

Страница 25: ...BPHCR 1 Mini USB service interface 2 Cat X primary interconnection 1 3 Cat X secondary interconnection 2 4 USB Type B USB HID 5 DisplayPort 1 1 input primary channel 1 Mini USB service interface 2 Cat X primary interconnection 1 3 Cat X secondary interconnection 2 4 USB Type A USB HID device 1 5 USB Type A USB HID device 2 6 DisplayPort 1 1 output primary channel 4 7 3 Extender Module L R483 BPHS ...

Страница 26: ... and L R493 BPHSR BPHXR 1 Mini USB service interface 2 Fiber primary interconnection 1 3 Fiber secondary interconnection 2 4 USB Type B USB HID 5 DisplayPort 1 1 input primary channel 1 Mini USB service interface 2 Fiber primary interconnection 1 3 Fiber secondary interconnection 2 4 USB Type A USB HID device 1 5 USB Type A USB HID device 2 6 DisplayPort 1 1 output primary channel 1 2 3 4 5 1 2 3 ...

Страница 27: ... output primary channel 6 Mini DisplayPort 1 1 output secondary channel 4 8 2 Extender Module L R483 B2HCR B2SHCR and L R493 B2HCR Source side CPU module Sink side CON module Fig 13 Interface side L R483 B2HCR B2SHCR and L R493 B2HCR 1 Mini USB service interface 2 Cat X primary interconnection 1 3 Cat X secondary interconnection 2 4 USB Type B USB HID 5 DisplayPort 1 1 input primary channel 6 Mini...

Страница 28: ...6 Mini DisplayPort 1 1 output secondary channel 4 8 4 Extender Module L R493 B2HSR B2SHSR B2HXR and L R493 B2HSR B2HXR Source side CPU module Sink side CON module Fig 15 Interface side L R493 B2HSR B2SHSR B2HXR and L R493 B2HSR B2HXR 1 Mini USB service interface 2 Fiber primary interconnection 1 3 Fiber secondary interconnection 2 4 USB Type B USB HID 5 DisplayPort 1 1 input primary channel 6 Mini...

Страница 29: ... available Violet No video signal available USB HID connection available Light blue Video signal available USB HID connection available LED of Extender Modules at the Interface Side The LED status of the interconnection is described using the redundant Cat X extender module without local in output and the redundant fiber extender module with local in output as an example Source side CPU module Sin...

Страница 30: ...ilable Flashing green Green Link connection failure flashes for approx 20 s following each occurring connection failure 4 9 2 Interconnection Fiber 1G and 3G The following table shows the respective Link LED states colors left LED 1 3 and right LED 2 4 of the CPU Unit and the CON Unit for the respective situation Pos 1 3 Pos 2 4 Description Off Green Link connection available Off Flashing red No l...

Страница 31: ...or information about the transmission rates see chapter 13 1 1 page 67 and chapter 13 1 2 page 68 The USB connection is missing when the command mode is started or when the CON Unit currently has no USB HID control with shared operation of a redundant CPU Unit Single Head Extender Module CPU Unit LED 6 Red Violet Red Green Violet Light blue LED 5 Red Violet Green Green Light blue Light blue Link X...

Страница 32: ...nd mode is started or when the CON Unit currently has no USB HID control with shared operation of a redundant CPU Unit Dual Head Extender Module CPU Unit LED 6 Red Violet Red Green Green Violet Light blue Light blue LED 5 Red Violet Green Red Green Light blue Violet Light blue Link X or X or X or X X X X Video with resolution channel RBR Channel 1 RBR Channel 2 HBR Channel 1 2x RBR RBR Channel 1 R...

Страница 33: ... 1 2 page 68 The USB connection is missing when the command mode is started when the OSD is opened only Video only Access is present or Full Access is present in sharing operation without current USB HID control or the CON Unit is not switched to the CPU Unit Single Head Extender Module CPU Unit LED 6 Red Violet Red Green Violet Light blue LED 5 Red Violet Green Green Light blue Light blue Link to...

Страница 34: ...ull Access is present in sharing operation without current USB HID control or the CON Unit is not switched to the CPU Unit Dual Head Extender Module CPU Unit LED 6 Red Violet Red Green Green Violet Light blue Light blue LED 5 Red Violet Green Red Green Light blue Violet Light blue Link X or X or X or X X X X Switched to CPU Unit X or X or X or X X X X Video with resolution channel RBR Channel 1 RB...

Страница 35: ...or more information please refer to the manual of the respective IHSE Draco tera matrix Mini USB interface Extender modules can be parametrized or updated via Mini USB interface 5 1 Command Mode To start the command mode use a keyboard sequence Hot Key at the keyboard of a CON Unit plugged in a KVM device The command mode can also be called up using a keyboard with USB HID interface connected to t...

Страница 36: ... Right Alt Change the current Hot Key via Hot Key Code exemplary To change the current Hot Key to e g 2x Left Alt enter Hot Key c 5 Enter Set a freely selectable Hot Key exemplary To set a freely selectable Hot Key e g 2x Space enter Hot Key c 0 Space Enter Keyboard commands are fixed to the position of the keys on the keyboard Keyboard mapping tables may vary for country specific layouts Note the...

Страница 37: ... the program icon on the desktop or the file in the directory Fig 18 Management software Menu structure 1 Menu bar top line 2 Toolbar second line The following mouse buttons are selectable for menu functions Mouse command Function Left mouse button Select function open drop down menus enter input field activate deactivate option checkboxes etc Right mouse button Open context specific selection men...

Страница 38: ...chassis of the CON Unit to the power supply unit s power socket s Installing the CPU Unit 1 Connect the source to the CPU Unit with the supplied cables Please ensure the cables are not strained 2 Connect the chassis of the CPU Unit to the power supply unit s power socket s Establishing a Point to Point Connection of CON Unit and CPU Unit 1 Connect the CON Unit to the CPU Unit by using interconnect...

Страница 39: ...r using a mini USB cable the CPU Unit CON Unit is displayed in the computer s file manager as an external drive 401xxxxx or 101xxxxx Serial No This directory contains the configuration file Config txt the EDID and firmware files The Config txt file shows the Serial No the manufacturing p n and the video signal details If present additional configuration parameters are displayed in the line directl...

Страница 40: ...e modified if image quality is not fully satisfactory 7 3 EDID Settings By default the CPU Unit provides the EDID for the sources by default This information is suitable in most cases Loading the EDID from the console monitor can be performed during normal operation see chapter 8 1 page 46 For specific requirements the EDID can be retrieved and uploaded as a binary file to both the CPU Unit and th...

Страница 41: ...in the CPU Unit Hot Key h d Enter Deactivate the emulation of active device descriptions in the CPU Unit The input devices connected to the CON Unit will be now passed transparently to the source Hot Key h r Enter Deactivate the emulation of active device descriptions in the CPU Unit Deletes the descriptions out of the CPU Unit The input devices connected to the CON Unit will be now passed transpa...

Страница 42: ...r or change a parameter of an extender module proceed as follows 1 Connect the extender module to any source using a Mini USB cable The extender module opens a flash drive containing the Config txt file 2 Open the Config txt file in a text editor 3 Ensure that CFG is written in the first line of the file 4 Add a line break directly behind CFG 5 Add the parameter s in capitals in the line below CFG...

Страница 43: ...ion L483 L493 WREDID2 Write 2 EDID only needed for manual update via mini USB L483 B2xx L493 B2xx Compression Parameter Function Series MEDCPRATE Activate medium compression rate L483 MINCPRATE Activate low compression rate L483 MAXCPRATE Activate high compression rate L483 Shared Operation Parameter Function Series KBDCON Activate keyboard connect only with redundant CPU Units L483 BxxxR L493 Bxx...

Страница 44: ...Switching R483 BPHCx R483 BPHSx ENADDCTX Activate EDID transmission by unplugging and connecting the monitor back to the CON Unit R483 R493 DISPLAY2 Show second screen of Dual Head source by default when connected to a Single Head CON R483 BPxx R493 BPxx Redundancy Parameter Function Series DISRED Disable redundancy on the extender module where the parameter is set R483 BxHxR R493 BxHxR ENAREDFRAM...

Страница 45: ...that CFG is in the first line of the file 4 Activate the release timer by writing the parameter RELEASETIME n into the second line The variable n defines the time in seconds and has to be replaced by the numbers 0 to 9 e g RELEASETIME 5 If this parameter is not activated at all the release time is set to 2 seconds by default The parameter RELEASETIME X deactivates the shared operation 5 Delete eve...

Страница 46: ... should be optimal The source should now show the console monitor as the current screen together with the available video resolutions If the EDID was loaded once the EDID can be reloaded by repeating the process Keyboard commands are fixed to the position of the keys on the keyboard Keyboard mapping tables may vary for country specific layouts E g press Hot Key q on a French keyboard layout AZERTY...

Страница 47: ...of the Dual Head CPU Unit Hot Key d 2 Enter Switch to video channel 2 of the Dual Head CPU Unit 8 4 Switching of two different CPU Units via redundant CON Unit CON Units with a redundant port for interconnect cables offer the possibility to connect two different CPU Units with different sources To switch a redundant CON Unit with two different CPU Units proceed as follows Keyboard command Function...

Страница 48: ...tarting and Exiting the Command Mode Keyboard command Function 2x Left Shift Start the command mode Hot Key factory setting Esc Exit the command mode 9 1 2 Changing and Resetting the Hot Key Hot Key Tastaturkommando Funktion Current Hot Key c new Hot Key code Enter Change the Hot Key according to the predefined Hot Key Code table Hot Key c 0 neuer Hot Key Enter Define a freely selectable Hot Key R...

Страница 49: ...e CPU Unit The input devices connected to the CON Unit will be now passed transparently to the source 9 3 Switching 9 3 1 Switching of Sources for CON Units with local Input Keyboard command Function Hot Key k 1 Enter Switch to the extender module connection 1 Hot Key l Enter Switch to the local source For switching of redundant CON Units see chapter 8 4 page 47 9 3 2 Switching of Video Channels i...

Страница 50: ...o the CPU Unit Activate the emulation of these device descriptions in the CPU Unit Hot Key h e Enter Activate the emulation of already stored device descriptions in the CPU Unit Hot Key h d Enter Deactivate the emulation of active device descriptions in the CPU Unit The input devices connected to the CON Unit will be now passed transparently to the source Hot Key h r Enter Deactivate the emulation...

Страница 51: ...scribed in the chassis manual are to be observed to avoid personal injury and damage of components 11 3 Updating the Firmware via Management Software 11 3 1 Management Software Requirements The management software is available as a single executable program file desktop that does not require installation Save the management software in a locally available directory If you want to use the managemen...

Страница 52: ...rd or computer and SNMP chassis For more information refer to the respective manual Contact your system administrator concerning JRE and network connection 11 3 2 Connecting to the Extender Module Connect the Mini USB cable to the Mini USB port of the extender module and the USB A port of the computer 11 4 Updating the Extender Firmware via Management Software For a parallel flash update of severa...

Страница 53: ...anagement software Flash Update Search Extender The flash drive of the connected extender module is displayed in the drive overview 7 Select the flash drive of the extender module to be updated 8 Click Next Fig 24 Management software Flash Update Select Extender The identification of the extender module type automatically starts After successful identification the extender module specific firmware...

Страница 54: ...4 9 Click Next after successful identification Fig 25 Management software Flash Update Identify Extender Type 10 Click Browse to go to the location the update files are saved Fig 26 Management software Flash Update Update Extender Select files ...

Страница 55: ...k Update to start the update process After the update of an MSD firmware the extender module will automatically be restarted Fig 27 Management software Flash Update Update Extender Load files A green highlighted message appears when the firmware update has been completed 13 Click Next to verify the update Fig 28 Management software Flash Update Update Extender Firmware update completed 14 Click Ne...

Страница 56: ...og area Fig 29 Management software Flash Update Firmware Check Firmware verification completed 17 Click Finish The firmware update of the extender module is completed A dialog appears offering to update another extender module 18 Click Yes to update another extender module or click No and Finish to quit the Update dialog Fig 30 Management software Flash Update Firmware Check Complete firmware upda...

Страница 57: ...y Paste The extender modules can be updated via copy paste using the Mini USB service port of the extender modules The firmware type is part of the file name e g for the MSD firmware EXTDZMSD pfw with the file extension pfw Updating the firmware manually via copy paste is usually not necessary We recommend using the efficient flash update via management software and to manually copy paste only if ...

Страница 58: ...ash drive of the extender module To achieve a successful firmware update proceed as follows Always update the firmware with firmware of the same name Update all firmware files sequentially First update the required xxxMSD firmware part If several xxxMSD firmware parts need to be updated update them one by one file by file If necessary then update all other firmware files one by one file by file Wa...

Страница 59: ... extender module 3 Go to the location of the firmware update files 4 If you got instructions from the manufacturer s technical support to update xxxMSD firmware part 4 1 Copy the first xxxMSD pfw firmware file and paste it to the flash drive of the extender module 4 2 Wait until the copying process is complete 4 3 The extender module will be restarted after the copy process of the xxxMSD pfw firmw...

Страница 60: ...e USB HID Ghosting 1 Reset the USB HID Ghosting by entering this keyboard command Hot Key h r Enter EDID of Single Head Extender Modules 1 Connect the extender module to any source using a Mini USB cable The extender module opens a flash drive containing the bin file 2 Delete the bin file 3 Manually power off the extender module 4 Power on the extender module The extender module starts automatical...

Страница 61: ...dication 12 2 1 Troubleshooting with Point to Point Connection See also status indication of the extender modules in chapter 4 9 from page 29 Diagnosis Possible reason Measure All LEDs are off Power supply voltage not available Check the power supply units Check the connection to the power network LED 1 3 or 2 4 are flashing No link connection between CON Unit and CPU Unit available Check the inte...

Страница 62: ...tatus indication of the extender modules in chapter 4 9 from page 29 Diagnosis Possible reason Measure All LEDs are off Power supply voltage not available Check the power supply units Check the connection to the power network LED 1 to 4 are flashing No link connection between CON Unit and CPU Unit available Check the interconnect cables Check the connectors CON Unit LED 5 and 6 are flashing red vi...

Страница 63: ...the connectors Download the EDID from the console monitor see chapter 8 1 page 46 Reboot the source if necessary CPU Unit LED 5 and 6 light up 1x red and green each No link connection between CON Unit and CPU Unit available Check the interconnect cables Check the connectors CON Unit not switched to the CPU Unit Switch the CON Unit to the CPU Unit CPU Unit LED 5 and 6 light up green No link connect...

Страница 64: ...ommand mode USB device without function No USB HID device detected Check the connection of the USB HID cable to the USB HID device Connect a USB HID device Contact your distributor if necessary The USB HID device is not supported Check the compatibility New connection of the USB HID device Contact your distributor if necessary No USB HID connection to the source available Check the connection of t...

Страница 65: ...in command mode Press Esc to leave the command mode Or press Left Shift Esc to leave the command mode USB device without function No USB HID device detected Check the connection of the USB HID cable to the USB HID device Connect a USB HID device Contact your distributor if necessary The USB HID device is not supported Check the compatibility New connection of the USB HID device Contact your distri...

Страница 66: ...ON Unit to the CPU Unit No USB HID connection available Exit the OSD Change Access Mode from Video only to Full Access Take over control if necessary CPU Unit LED 5 and 6 light up green No link connection between CON Unit and CPU Unit available Check the interconnect cables Check the connectors CON Unit not switched to the CPU Unit Switch the CON Unit to the CPU Unit No USB HID connection availabl...

Страница 67: ...ngle Head or Dual Head operation primary channel 1920 x 1080 60 Hz reduced blanking 2 96 Gbit s 8 bit 4 4 4 RBR 1920 x 1200 60 Hz reduced blanking 3 32 Gbit s NOTICE Dual Head operation depending on the transmission rate Dual Head operation is only possible with the transmission rate RBR If the primary channel DisplayPort is controlled in Dual Head operation with the transmission rate HBR no pictu...

Страница 68: ...erface support a maximum of two devices with USB HID protocol Each USB HID port provides a maximum current of 100 mA Keyboard Compatible with most USB keyboards Certain keyboards with additional functions may require custom firmware to operate Keyboards with an integral USB Hub Mac keyboards e g are also supported however a maximum of two devices are supported Mouse Compatible with most 2 button 3...

Страница 69: ...at X NOTICE Transmission problems Routing over an active network component such as an ethernet hub switch or router is not allowed Operation with several patch fields is possible Establish a point to point connection Avoid routing Cat X cables along power cables NOTICE Exceeding the limit of the device class The use of unshielded Cat X cables with higher electromagnetic emissions radiation can exc...

Страница 70: ... extension distance is halved Maximum Transmission Range for Video and USB HID Signals End to End Connection Type of cable Maximum transmission range Cat X installation cable AWG24 140 m 460 ft Cat X patch cable AWG26 8 70 m 230 ft 13 2 2 Fiber NOTICE Transmission problems Routing over an active network component such as an ethernet hub switch or router is not allowed Operation with several patch ...

Страница 71: ...ding specifications stated in the data sheets of the add on modules apply Type of cable Bandwidth Maximum transmission range Single Mode 9 μm 1G 10 000 m 32 808 ft Single Mode 9 μm 3G 5 000 m 16 404 ft Multi Mode 50 μm OM3 1G 3G 1 000 m 3 280 ft Multi Mode 50 μm 1G 3G 400 m 1 312 ft When using single mode SFPs with multi mode fiber optic cables the maximum transmission range can usually be doubled...

Страница 72: ... p 11 GND 2 GND 12 ML_Lane 3 n 3 ML_Lane 0 n 13 CONFIG1 4 ML_Lane 1 p 14 CONFIG 2 5 GND 15 AUX CH p 6 ML_Lane 1 n 16 GND 7 ML_Lane 2 p 17 AUX CH n 8 GND 18 Hot Plug Detect 9 ML_Lane 2 n 19 Power Out Return 10 ML_Lane 3 p 20 Power out 3 3 V 0 5 A 13 3 2 DisplayPort Downstream Connector Pin Signal Pin Signal 1 ML_Lane 3 n 11 GND 2 GND 12 ML LANE 0 p 3 ML_Lane 3 p 13 Config1 GND 4 ML_Lane 2 n 14 Conf...

Страница 73: ...ML_Lane 3 p 20 Not connected 13 3 4 Mini DisplayPort Downstream Connector Pin Signal Pin Signal 1 GND 11 ML_Lane 1 n 2 Hot Plug Detect 12 ML_Lane 0 p 3 ML_Lane 3 n 13 GND 4 CONFIG1 14 GND 5 ML_Lane 3 p 15 ML_Lane 2 p 6 CONFIG2 16 AUX_CH p 7 GND 17 ML_Lane 2 n 8 GND 18 AUX_CH n 9 ML_Lane 1 p 19 Power Out Return 10 ML_Lane 0 n 20 Power out 3 3 V 0 5 A 13 3 5 USB Type A Connector Pin Signal Color 1 5...

Страница 74: ...Connector Pin Signal Color 1 5 V DC Red 2 Data White 3 Data Green 4 Not connected 5 GND Black 13 3 8 RJ45 Interconnect Connector Pin Signal Pin Signal 1 D1 5 D3 2 D1 6 D2 3 D2 7 D4 4 D3 8 D4 13 3 9 Fiber SFP Typ LC Interconnect Connector Diode Signal 1 Data OUT 2 Data IN ...

Страница 75: ...ower Consumption Series 483 Product type CPU Unit L483 CON Unit R483 Max current draw Max power consumption Max current draw Max power consumption BPHC 820 mA 3 8 W 1 080 mA 5 0 W BPHCR 910 mA 4 2 W 1 180 mA 5 4 W BPHS 800 mA 3 7 W 1 040 mA 4 8 W BPHSR 930 mA 4 3 W 1 150 mA 5 3 W BPHX 750 mA 3 5 W 990 mA 4 6 W BPHXR 880 mA 4 0 W 1 120 mA 5 2 W BSHC 470 mA 2 2 W 670 mA 3 1 W BSHCR 640 mA 2 9 W 910 ...

Страница 76: ... mA 3 9 W 1 350 mA 6 2 W B2HCR 1 000 mA 4 6 W 1 500 mA 6 9 W B2HS 950 mA 4 4 W 1 450 mA 6 7 W B2HSR 1 100 mA 5 1 W 1 600 mA 7 4 W B2HX 1 150 mA 5 3 W 1 490 mA 6 9 W B2HXR 1 300 mA 6 0 W 1 640 mA 7 5 W 13 6 Dimensions Product type Dimensions Extender modules 128 6 x 20 x 145 mm 5 1 x 0 8 x 5 7 13 7 Weight Product type Max weight CPU Unit L483 L493 Max weight CON Unit R483 R493 BPHC BPHCR 125 g 125 ...

Страница 77: ...Max weight CPU Unit L483 L493 Max weight CON Unit R483 R493 B2SHC 100 g 100 g B2SHCR 110 g 105 g B2SHS 120 g 120 g B2SHSR 145 g 145 g 13 8 MTBF Specific MTBF values mean time between failure can be requested from the manufacturer s technical support if required ...

Страница 78: ...r if necessary Issue date of the existing manual Nature circumstances and duration of the problem Components included in the system such as graphic source CPU OS graphic card monitor USB HID USB 2 0 devices interconnect cable including manufacturer and model number Results from any testing you have done 14 2 Shipping Checklist 1 To return your device you need an RMA number Return Material Authoriz...

Страница 79: ...r an all digital transmission of audio and video data It is differentiated between the DisplayPort standards 1 1 and 1 2 The signals have LVDS level Dual Head A system with two video ports EDID Extended Display Identification Data EDID is a metadata format 128 Byte for display devices to describe their capabilities to a video source e g graphics card Fiber Single mode or multi mode fiber cables KV...

Страница 80: ...mode fiber cable TOSLINK Standardized fiber connection system for digital transmission of audio signals F05 plug connection USB HID USB HID devices Human Interface Device allow users to interact with computers There is no need for a special driver during installation When connecting the message New USB HID device found is reported Typical USB HID devices include keyboards mice graphics tablets and...

Страница 81: ...Port 1 1 67 Fiber SFP Type LC Interconnect 69 Mini DisplayPort 1 1 68 Mini USB 69 RJ45 Interconnect 69 USB HID 68 K Keyboard Commands Overview Configuration 50 Operation 50 Summary Command Mode 48 Managing of EDID and USB HID Ghosting 49 Switching 49 L LEDs Interconnection Cat X 30 Interconnection Fiber 1G and 3G 30 Video and USB HID Matrix Connection Dual Head 34 Single Head 33 Point to Point Con...

Страница 82: ...B2SHSR 28 BPHC 25 BPHCR 25 BPHS 25 BPHSR 26 BPHX 25 BPHXR 26 BSHC 25 BSHCR 25 BSHS 25 BSHSR 26 Series 493 B2HC 27 B2HCR 27 B2HS 28 B2HSR 28 B2HX 28 B2HXR 28 BPHC 25 BPHCR 25 BPHSR 26 BPHX 25 BPHXR 26 S Scope of Delivery 24 Status Indication Extender Modules 29 Interconnection Cat X 30 Interconnection Fiber 1G and 3G 30 Video and USB HID Matrix Connection Dual Head 34 Single Head 33 Point to Point ...

Страница 83: ... 77 Power Consumption Series 483 75 Series 493 76 Weight 76 Technical Support 78 Shipping Checklist 78 Support Checklist 78 Troubleshooting Blank Screen 61 Matrix Connection 62 Point to Point Connection 61 General Failures 61 USB HID 64 Matrix Connection 65 Point to Point Connection 64 ...

Страница 84: ... B2HS B2HX 28 Fig 15 Interface side L R493 B2HSR B2SHSR B2HXR and L R493 B2HSR B2HXR 28 Fig 16 Chassis front view with LEDs of modules 29 Fig 17 Interface side extender modules Status LEDs 29 Fig 18 Management software Menu structure 37 Fig 19 Example Opened Flash drive of a CPU Unit 39 Fig 20 Example Config txt with parameters 42 Fig 21 Example Config txt with parameter for sharing operation 45 F...

Страница 85: ...9 6 5 7 6 13 1 1 13 5 1 13 5 1 New changed chapters due to technical improvements or new features Added L R483 BSHC BSHCR BSHS BSHSR B2SHC B2SHCR B2SHS B2SHSR 4 1 1 11 1 11 2 New chapters REV03 00 2022 03 01 Latest version V5 1 0 0 2022 01 17 4 3 1 4 6 1 4 6 6 4 10 1 4 11 5 6 4 11 11 14 4 16 5 6 4 16 11 14 New changed chapters because of technical improvement or new features 4 11 4 4 11 10 4 16 1 ...

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