TROUBLESHOOTING
SYMPTOM
POSSIBLE REASON
SOLUTION
Unit won’t turn
on
Device does not
respond to the
unit and/or
device is playing
but no sound
comes out/
unit doesn’t
respond
AC adapter isn't
plugged into a working
wall socket or not
properly connected
Unit is not properly
connected to power
source and/or device is
paused
Plug the AC adapter into a
working wall socket and plug the
AC cable into the DC jack on the
unit. Make sure any associated
wall switch that controls the
outlet is ON.
Try adjusting volume on unit and
audio device.
Make sure unit is properly paired
to your device (check that iHome
iGV1 appears in the Bluetooth
menu).
Erratic
performance
External interference
Turn volume up on unit
Turn volume down on unit
Make sure the iGV1 is connected to
Wi-Fi. Use the Google Home app
for setup instructions.
9
Move unit away from potential
sources of external interference such
as computers, modems, wireless
devices (routers) or fluorescent light.
Volume is too low
Volume is too high
Wi-Fi is not connected
No sound
Unit won’t
access Google
Assistant
