Troubleshooting
1. I cannot hear audio
•
Ensure the green headphone connector is inserted properly into the
headphone output
•
Ensure mute is off on the computer, the USB audio adapter and the
volume control on the headset cable. Adjust the output volume on
the computer and the volume control on the headset.
2. My microphone does not work
•
Ensure the pink microphone connector is inserted properly into the
microphone input.
•
Ensure mute is off on the computer, the USB audio adapter and the
volume control on the headset. Adjust the microphone volume on
the computer.
3. My Headset does not work
•
Check that the USB audio adapter is connected to the computer.
•
Try a different USB port.
•
Try plugging the USB audio adapter into a USB port on the
computer, not a USB hub.
4. My computer does not recognize device
•
Windows XP
: Go to Start > Control Panel > Sounds, Speech and
Audio Devices > Sounds. Click Sounds and Audio Devices. Click
the Audio tab, then select C-Media USB Headphone Set as the
default device for sound playback and recording. Click OK.
•
Windows Vista:
Go to Start > Control Panel > Hardware and
Sound > Sound. Choose the Playback tab, then choose C-Media
USB Headphone Set. Click Set Default. Next, select the Recording
tab, then select C-Media USB Headphone Set. Click Set Default.
Click OK.
