T R O U B L E S H O O T I N G
Symptom
Possible reason
Solution
Unit won’t
turn on
Unit won’t
respond
iPhone/iPod
does not
respond to
the unit
and/or
iPhone/iPod is
playing but no
sound comes
out
Erratic
performance
AC adaptor isn't plugged
into a working wall socket
or not plugged into the
power jack on back of the
unit
Unit may require a reset
iPhone/iPod is not docked
properly
iPhone/iPod is not docked
properly
Your iPhone/iPod software
is too old
iPhone/iPod is locked up or
plays but no sound comes
out
External interference
Plug the AC adaptor into a working
wall socket and plug the connector
into the supply jack on the unit
If unit is plugged in and doesn't
respond, try resetting the unit by
following these steps:
a) remove iPhone/iPod from dock
b) unplug unit from power source
c) wait 3 minutes, then resume use
Remove your iPhone/iPod from the
dock and check for obstruction on the
connectors in the dock and on your
iPhone/iPod. Then reseat it in the
dock.
Upgrade software on your
iPhone/iPod via iTunes on your
computer
Check the volume setting. Make sure
your iPhone/iPod is working properly
before docking into the unit. Please
refer to your iPhone/iPod manual for
details. See above for software
upgrade information.
You may need to reset your
iPhone/iPod. Refer to your iPhone or
iPod user guide for details on how to
perform a reset.
Move unit away from potential sources
of external interference such as
computers, modems, wireless devices
(routers) or fluorescent light.
8
T R O U B L E S H O O T I N G
Symptom
Possible reason
Solution
No sound
Sound
distorted
iPod/iPhone
doesn’t charge
up
Remote
doesn’t
work
Volume is too low
Volume is too high
Sound source is distorted
SRS TruBass is on and/or
EQ settings are set too high
iPhone/iPod is locked up/
frozen
iPhone/iPod battery has
problem
iPhone/iPod is not docked
properly
Operating unit on batteries
Battery is weak/dead
Remote switch is in AUTO
position during battery
operation
Remote is too far from unit
Turn volume up
Turn volume down
If the iPhone/iPod original sound file
(MP3) is old or of poor quality, distortion
and noise are easily noticed with
high-power speakers. Try upgrading file
from a trusted source such as iTunes.
Turn SRS TruBass off if necessary.
Lower EQ settings, especially the lower
frequencies
Please make sure your iPhone/iPod is
working properly before docking into the
unit. Please refer to your iPhone/iPod
manual for details.
Remove your iPhone/iPod from the
dock and check for obstruction on the
connectors in the dock and on your
iPhone/iPod.
The unit will not charge iPod or iPhone
while operating on batteries. To charge,
make sure unit is connected to working
power outlet with AC adaptor.
Replace with fresh battery
Make sure Remote switch is in ON
position
Operate the remote within 15 feet of the
unit
9
