Warranty
This product is warranted against defects for a period of one (1) year from the date of original invoice. We will repair/replace the product with no charge for
parts or labor within this time. To obtain warranty service the product needs to be returned fright prepaid by the customer with a copy of original invoice.
This warranty does not apply if in the sole opinion of Innovative Telecommunication Technology LLC, the product has been tampered with or damaged by
lightning or any other acts of nature, misuse, neglect or unauthorized service.
EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT, THERE ARE NO OTHER WARRANTIES, EXPRESSED OR
OTHERWISE,INCLUDING, BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR MERCHANTIBILITES OR FITNESS FOR A SPECIAL
PURPOSE. IN NO EVENT SHALL INNOVATIVE TELECOMMUNICATION TECHNOLOGY LLC BE LIABLE FOR LOSS OF PROFITS OR
BENEFITS, INDIRECT, SPECIAL, CONSEQUENTIAL OR OTHERWISE ARRISING FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE.
Problems
Possible Cause / Solution
DSL:
If you have DSL line, this device needs to be installed after the DSL filter (otherwise internet may not work properly)
VOIP lines:
on some
VOIP boxes
you must use single line phone cords to connect it to this unit
P4
Hold Music
activates in a conference
call or when two phones
pick up at same time
In setting 2 or 3 if for any reason the hold music is activated inadvertently, it can
always be deactivated by pressing the FLASH button
Conference calls can be done a better way: Press FLASH, you will get a dial-tone now
dial the phone number of the 2
nd
party then press FLASH to join the two calls together.
MOH works but audio
does not stop when
call is picked up in 1
setting
Wire distance to adapter is too long, Centralize the location of device to be as close as
possible to all the phones. Try the setting 2 or 3 with Flash then Hold
If you are re-wiring “daisy chain” wiring works better than ” star” or “home run” or
Independent wiring
Some phones work
some do not
All your phones need to be similar model for activation in 1setting. If you mix different
phone models, Use setting 2 or 3
Randomly Hold music
starts to play by it self or
does not activate in 1
setting
The call needs to be on Hold at least 3 seconds before you may pick it up.
When you hang up, wait a second before selecting the same line again.
Move other devices sharing that line like message indicator, alarm system, credit
card machine if possible to a different number such as Fax line
Reduce excessive wiring- Total wire length per line must be under 300 feet
(for
example if you have 9 wall jacks -no matter a phone plugged in or not- and each jack is connected via a 100
foot wire to a common point then your total wire length is 9 x 100=900 feet )
Audio shuts off or flickers
Extensive audio volume. Lower the volume to proper level.
AudioImage
PBX or KSU phone
system does not give Hold
music
Connect the iHold Audio Output jack to the PBX “MOH” port with correct audio cord and
connect the power only , do not connect phone cords, set switches in this case to C2
Innovative Telecom
1112 Montana Ave Suite A250 Santa Monica, CA 90403 USA
http://www.iholdmusic.com
Phone: 310-853-3966
Flash does not deactivate
The call must be on Hold at least 5 seconds before flash can be used
Just wait 5 seconds then hit flash
