Igloohome Smart Keybox v1.1, Инструкция по установке и эксплуатации

Страница: 16 / 18

Troubleshoot
Pairing is unsuccessful
• Try with a different mobile device, using the
same username and password
• Update your phone’s Operating system to the
latest version
• Restart the Bluetooth and internet connection
on your mobile device
• Restart igloohome app on your mobile device
• Switch to a new set of batteries
• Use a 9V battery to jumpstart and switch to a
new set of batteries
• Ensure that your Keybox has not been placed
outdoors / exposed to weather elements
Keypad does not light up
• The Keybox is low in battery. Switch to a new
set of batteries
• Ensure that your Keybox has not been placed
outdoors / exposed to weather elements
Keypad is flickering
• Make sure that the generated PIN codes are
activated within the given hours
• Do a Bluetooth Unlock to refresh the app
• PIN codes may have been customised or
expired
• Ensure that your Keybox has not been placed
outdoors / exposed to weather elements
Generated PIN codes do not work
• To open the battery compartment, unlock the
keybox and twist the battery cover clockwise
to loosen
• Replace all 4 batteries, and put the battery
cover back on by twisting counterclockwise
Changing Batteries
• Do a Bluetooth Key unlock to refresh the
battery level on the app
• Battery level shown in the app may not
be accurate
• Use Alkaline batteries only
• Do not use: Heavy Duty, Eveready, GP, or
rechargeable batteries
• Ensure that your Keybox has not been placed
outdoors / exposed to weather elements
Lock is not working when
battery level is not 100%
• Restart the Bluetooth and internet connection on
your mobile device
• Check on the timezone of the home listing
against your phone time
• Check if the Bluetooth Key is expired. It must be
accepted within 1 hour of generation
• Update your igloohome app to the latest version
• Switch to a new set of batteries
• Ensure that your Keybox has not been placed
outdoors / exposed to weather elements
Bluetooth Key is not working
• Check battery level of the lock
• Ensure you have installed the battery cover
correctly
• Ensure 9V contact points are not damaged
Re-lock is not working
• Check if the Keybox is in security lockout
mode (See Pg. 7)
Keypad lights up on touch
but does not beep
* Using high quality batteries will improve the
performance and lifespan of the lock
16