11
Description
Analysis of cause
Appliance can’t be
configured successfully
1. Check the mobile connected WLAN router SSID and
password is correct
2. Check whether there are additional settings of WLAN router
as shown below:
a) Firewall by router itself or by PC
b) MAC address filtering
c) Hidden SSID
d) DHCP server
Reboot WLAN router, mobile device and appliance (WLAN
module) and connect appliance by CF mode again. Before
rebooting, check nobody has already connected to same appliance
Mobile can’t control
appliance
1. When appliance (WLAN module) is rebooted and app displays
device remove, ignoring this confirmation will lead to mobile
device losing control permission of the appliance. You will
meed to connect the appliance by CF mode again
2. In case of power failure, mobile device will lose control
permission of appliance for 3 minutes after power failure
(Notification will now show up on the mobile device)
If you cannot control the app (appliance) even after power
restored, you will need to connect the appliance by CF mode again.
Mobile can’t find the
appliance
1. App display appliance Device online. Please check the
following conditions:
a) The appliance has been reconfigured
b) Appliance out of power
c) Router out of power
d) Appliance can’t connect to router
e) Appliance can’t connect to network through the router
f) Mobile device can’t connect to network
2. After adding the device, it disappears in device list.
Hold and slide down to refresh the device list. If it has no change,
shut down the app and start again.
Wi-Fi Troubleshooting